Saugandhika West Gate

I usually don’t write reviews, but this horrible experience deserves one so that others don’t suffer in future. 1. The hotel dupes customers by posting pictures of premium room in the deluxe category. For instance, I could see bathtub and a big room in deluxe category while booking, hence I booked the deluxe room. However, upon reaching I realised there’s no bathtub and the room is very small. On asking the hotel staff for a clarification, they informed me that they too weren’t aware of this mix up and that this will be immediately fixed on Make my trip app. This situation still remains on the application, even after completing 3 days of my trip. 2. The hotel has all its rooms on the 1st floor and there’s a roof top restaurant on the second floor. So, daily after around 7pm, up until midnight, there is constant noise of chairs being dragged which is heard in the rooms below. Impossible to sleep especially when one has gone on a holiday to relax. 3. The spring mattress in my room was such cheap quality with saggy spots that there was hardly any support for the body, keeping the body misaligned throughout the night. I had the worst sleep here in years. 4. This is the first hotel I’ve seen where you’ll be charged for complimentary water too. Overall a completely dissatisfying and disappointing experience.

it was a pleasure to stay in Saugadhika, great ambience. Freindly staff.