洲際皇冠假日飯店蘭辛

DISPLEASURE WITH ********** We have stayed at Crowne Point before and they have always been wonderful. This review is regarding **********. I needed to cancel my reservation the day of my scheduled visit. The reason being the weather was terrible with high winds, rain and lightning. I was not comfortable leaving home. I called the number provided on Google. This number was connected to a TOY MANUFACTURER! I called yet another number I found on Google and a lady answered but had to transfer me to another department due to the nature of my request. Once transferred, I was disconnected immediately. The following day I called same phone numbers found on Google...once again, the TOY MANUFACTURER! I contacted Crowne Pointe in Lansing to explain my cancelation and they said they understood but couldn't do anything re: my refund of $161.28 due to canceling the day of the reservation PLUS I paid **********; not Crowne Pointe. I feel I'm due the return due to the reason being the terrible weather (National Weather Advisory had issued warnings). ********** has terrible customer service! I'd rather make my own reservation than go through them. You can't talk to a real human being. They don't provide a valid phone number. The Virtual Operator is of no help as it eventually disenables any further conversation and will not transfer you to a real/live CSR. There is NO way to speak to someone. I will make sure to tell my vacationing friends to avoid ********** & I encourage you to do the same.

Nice and convenient! It was very good overall. The staff was very friendly and the food was really good. It was It was very good overall. The staff was very friendly and the food was really good. It was in a convenient Location for what I was there for. The roundabout in the hotel entrance was out of order, which I think that ******. Also unfortunately, there’s no liquor stores near that hotel or places that sell alcohol so I feel like the bar should have cheaper drinks. The pool was nice. I stayed on the fifth floor and I’m not sure if bathrooms are different but the bathroom was super small. You can’t open up the door if you’re sitting on the toilet. When the heat turns on at night, it did make a noise but not super loud. I definitely would say they have to update the TVs. It’s kind of crazy you have to turn off the TV and turn it back on just to see the TV Guide you can’t log into YouTube or any streaming services whatsoever. But very nice over all … GO BLUE

The staff was great. Very polite and professional. They fully accommodated my daughter’s graduation party. I will absolutely stay again.

Check in area/ lobby was beautiful. Rooms were average. Beds and pillows were not comfortable at all and regardless of the number of guests in the room, you are only provided with 2 passes for breakfast. Disappointing for the cost of the room. Would not stay again.

All was excellent and special thanks to the fine gentleman at the desk who found my phone near the pool and held it for me.