巴尼特山飯店

Where do we even begin? From the moment we first visited Barnett Hill, we knew it was special. After touring countless venues and leaving each one feeling underwhelmed, Barnett Hill stood out in every possible way. The entrance hallway, the endless well kept grounds and greenery surround, it was the perfect setting for our English Summer Garden wedding. The planning process was seamless thanks to the incredible team. They were responsive, organised, and genuinely invested in making our day unforgettable. When we had to reschedule our tasting, they were so accommodating, and the tasting itself was such a fun way to get us excited for the wedding! We were treated so well and enjoyed some of the best food we’ve ever had. A huge thank you to Bronwyn for making that day so special. Every single member of staff, from the bar team to reception, to those working behind the scenes, was exceptional. Special thanks to Gemma, our wonderful wedding planner, and Lajos, our event manager on the day - your professionalism and warmth made all the difference. No query was ever too big or small. Our ceremony took place outside on the lawn, with a live band playing us down the aisle - something we always wanted and BH were able to accommodate it so easily. The drinks reception on the terrace was wonderful, with delicious canapés and a fantastic selection of drinks (which again I changed a few times and it was no problem), all while our band played on. The grounds were stunning and made for the most beautiful photo backdrops. Dinner in the Garden Suite was another highlight. We were initially concerned it might feel tight with 80 guests plus photographers, but it was absolutely perfect, it felt so intimate without being cramped, and ideal for speeches and conversation. We were incredibly lucky with the weather, which meant we could host our evening reception outdoors. We had a dancefloor put under the stretch tent during our wedding breakfast, the DJ was set up outside, and it flowed so nicely between the bar and dancefloor. We had late-night pizza served by Barnett Hill’s caterers. Guests are still raving about the food, especially the canapés and pizza! it was everything we dreamed of and more. One of the best decisions we made was hiring out the entire venue. It was surprisingly reasonable compared to other venues, and it meant the celebration didn’t have to end early. With all our guests staying on-site, the party continued into the night without anyone needing to rush off. It made the whole day feel longer, more relaxed, and incredibly special. Lots of our wedding guests also stayed the night before which was nice because it almost felt like a little mini get together the night prior! We had drinks and food and that’s another thing that set it apart from your usual wedding venues. If there is one take away from this, you will not be disappointed! Due to the venue and grounds being so beautiful, you really don’t even need to go overboard on flowers, or d

Barnett Hill, designed by Arnold Mitchell in the early 1900s, is a beautiful and distinctive building. This was our third stay, and we always enjoy the fabulous detail of the panelling and plasterwork. Even the drainpipes are fetching! Sadly, we won't be going back there, though. The service had deteriorated dramatically since previous visits, and the hotel now no longer represents any kind of value for money. There were no bathrobes in our room, and there only seemed to be one in the building when we asked (straight out of the washing machine; we had to dry it on a radiator). Dinner was OK, though uninspiring, but breakfast was a full-on disaster. They have changed the usual cook-to-order breakfast model that you expect in a hotel at this price point to a buffet model—and not even a well-done buffet, at that. The selection of food was poor and the execution just dreadful: inedible scrambled eggs in a serving canister that was broken and 'mended' with clingfilm; no hot water for people to make their own tea... I could go on. Service (in so much as there was any) was weird and unpleasant as well—verging on the 'Fawlty Towers', as I noticed someone else said in a recent review. The management seem completely in denial about how bad things have got, so I can't imagine things will be getting better any time soon. Such a shame! A building as lovely as this deserves far better. Our experience was all the more surprising in that Barnett Hill is part of the Alexander House group, whose hotels I have always found highly professional—even sleek—in their offering. If they allow Barnett Hill to continue to operate in this chaotic manner, they will jeopardise the reputation of the whole group.