舒適飯店(Comfort Inn)

Shower heads could use a good cleaning over all room was very clean. The staff needs alot of work on manners! At check in no one was at the desk and the phone to call them dose not work right, you need to tap it to release the button to get a dial tone (needs to be replaced). It took her 15 min to come from where ever she was and looked like we woke her up! We checked in at 10:30. We stayed two nights, and needed another night and let the night audit person know so they dint wake us in the morning and he kept telling me he couldn't do it, computers were down. Had to tell him yes I know your running audit, just leave a note so we don't get woke up and i will come down in morning to rent another night! Next morning same one that checked us in, standing at desk texting on her phone and then tried to make a call, while i'm standing and waiting! and then look at me disgusted like i was interrupting her and her friend that was standing there! told her I need room another night because my daughter just had the first New Years baby, No Congratulations or good morning or hope your enjoying your stay. Next morning we were up at the end of breakfast time and they had not started cleaning dinning area yet so we grabbed some hot food that was left with our coffee, and desk person right away snorts breakfast is done! yes I know this and also know that stuff gets thrown away that is not used and I walked away. I worked In a Motel for 7 years, I loved my job and the people that stayed, And we were at the desk as soon as you walked in the door, even if we were working on laundry from that day. And if anyone came down last min for food we were glad to help them and also get them somethings if it ran out, I have worked ever shift and housekeeping in my time. We were there to help people and make their stay pleasant and a good one, that's how you get people to come back!

Nice property, but be careful when booking as you might not get the room that you think you booked. We booked a suite with a hot tub and got a king room (no couch or extra room to qualify as a “suite” in my book) with no hot tub. I went back to the front desk to let them know that this wasn’t the room I booked, only to be told by the lady working the front desk that it was the room I booked. I showed her the pictures of the hot tub on my booking and said I wanted that room. She told me that was the room I had been issued and no rooms in their facility included hot tubs. Instead of making a scene I just walked away, but was definitely frustrated by the false advertising.

Absolutely disrespectful lady at the front desk. She was no help and very rude. Never had a single problem at any comfort inn until I came to this one.

Property and Room were very clean. Staff was very polite and helpful. The free breakfast was better than expected. Several dinner dinning options within 1 mile of property

I had missed my flight and got in a day late. Desk staff were extremely helpful, friendly and empathetic

Un lugar mi amigable y tranquilo, las habitaciones muy limpias

Checked in late at night, still had great service from the young man at the counter. Room was clean and comfortable. Got a good nights sleep and grabbed breakfast before leaving. Not a massive breakfast spread, but still plenty of options. Would definitely stay again.

Stay horrible. Heater drips, water smells like sulfur, mgr rude, no blanket in room, loud, breakfast cold

Good value for the money. Staff was very polite and helpful. Good location in Waukesha.