The air conditioning was OUT in the main areas-lobby etc. and the staff-NO ONE ever even acknowledged it. It was like 100 degrees outside. I was given the wrong room number- when I got to the room the housekeeping lady helped me get in bc my key wasn't working.. BUT THERE WAS ALREADY SOMEONE in the room!!!!! I was horrified! When I went back to the front desk the young kid didn't apologize or anything- He said- "Oh-I wrote the wrong number" as if it was nooothing!! My whole party got their rooms discounted- when I asked if I could use AAA or AARP discount I was told no.
Young man who barely spoke or made eye contact: Sorry-you had to tell me at check in"
Unfriendly older women the next day: No. Because you booked with ******* not our hotel. But I'm pretty sure that either could've over ridden that price had they wanted to. BAD customer service. The hotels bathroom door made a horrible sound- I took a video- I never spend over $200 for a hotel room and this experience showed me that there is really NO BENEFIT whatsoever to doing so. Extremely disappointed!
翻譯