沃特福德白房子貝斯特韋斯特飯店

Hotel room was extremely disgusting, hairs still on the bed from previous guest I can only assume, stains on the pillow itself. When checking the bedsheet, there was what looked like specks of blood on it, under the mattress protector there was a disgusting green and yellow mark that made me and my partner feel physically sick. We were then moved to a different room after complaining about how bad it was. When moved, the cleanliness was not any better as there was a huge mark on the mattress itself, the toilet wasn't cleaned and had marks on the lid and on itself. We were not offered any discount on our stay or any compensation whatsoever, only received a half assed apology on the state of the room. Will definitely not be staying there in future

房間乾淨，裝潢略顯陳舊，飯店走廊人來人往，比較吵。適合短期住宿－飯店簡潔，員工友善。

房間比較老舊，淋浴設施令人失望。床很舒服。停車比預想的要方便，因為飯店提供Citi Park的停車折扣。入住手續簡便。飯店需要對房間進行升級改造，因為它們非常陳舊。

regarding my recent stay at your hotel during a corporate visit from 28th July 2025 to 29th July 2025. From the moment I checked into my room a series of unacceptable issues occurred, which made the experience extremely unpleasant and far below the standards expected from a hotel catering to corporate guests. Room Condition: Curtain Fell Off: The window curtain collapsed shortly after entering the room and could not be reattached, compromising both comfort and privacy. Unclean Toilet: The toilet seat had visible urine stains, and I had to request housekeeping to clean it which is absolutely unacceptable. Broken Shower: The shower was not functional the pipe leaked heavily, and I had to wait while plumbing work was carried out to address the issue. Breakfast Experience: The breakfast, for which I was charged £12.50, was extremely poor: Hashbrowns were cold, soggy, and stale. Bread looked visibly old and unappetizing. Fried eggs, listed on the menu, were unavailable the waitress stated the kitchen was not working. Juice dispensers were almost empty one less than a quarter full, the other completely dry. Overall, the food appeared to have been refrigerated for a week and reheated. Cutlery was also unclean, adding to the discomfort and lack of hygiene.

For £70 a night the room seemed quite average but lovely location near parks

Room assigned Room 207, the heating wasn't working, i complained and for 3 hours(between 7pm and 10pm) i was told in 30mins constantly, the staff(s) did not even show any concern and also not communicating with me, I kept on requesting the heating needs looking into. Till i checked out that heater never worked and i caught a flu (runny nose) sleeping in the cold The fact i was lied too isn't acceptable nor apologised to on issue or even offer another room.... so sad!!!!! indeed that is not a very good customer service.

Very nice staff