So disappointed with our stay at Tracy’s. Room and bathroom need major updating. Shower temperature control didn’t work, so it was extremely hot water, so we couldn’t have a shower. Broken tiles, crack in the bath which was “fixed”with filler, mould behind the bath taps and a well worn bath mat to stand on in the bath, if the shower had worked. Was told it would be “mentioned” to maintenance. Breakfast was a disaster. Permanent residents grabbing everything and filling lunch boxes for kids school lunches, leaving little to nothing for paying guests. No pastries, toast or bread available and certainly no menus on tables. I did eventually get 2 slices of toast, but had to ask a girl clearing tables for it. By the time it came, my bacon was cold and hard and no more available. It was like feeding time at a zoo with children dressed for school, making an awful mess. The “leisure centre” was grim. We didn’t use it as it looked so dirty. The filth on the windows into it was enough, and signs saying jacuzzi was out of order, not to mention the dirty stairwell leading to it. No temperature control in the bedroom. Very cold during the day and extremely hot throughout the night. Also our room looked out on a kind of outside balcony. It was so dirty. Full of ****s, cigarette butts and rubbish. Our windows were also filthy too. Music playing late into the night, which wasn’t ideal as we were in a room above the bar and couldn’t get to sleep. The only thing we had no complaints about was our evening meal. It was very good and the waiter was a polite, helpful young man.
25 評價