麋鹿嶺度假飯店

Everything about Elk Ridge is fantastic, but the one key thing we appreciate is all the staff and how accommodating regardless of where they are working at the resort. The same is true for the staff in the summer at the golf course. Any time you pass an ElkRidge employee at any time of the year they are friendly and eager to assist you with any areas you may be looking for help.

It’s always a fun time at Elkridge with so many activities available that include equipment to borrow. We were a group of 5 adults. The skating ice was in great shape and we played Mini Ice Golf, mini Curling and went tubing and swimming. In past years our group also skied, snowshoed and hiked. Our cottage was so clean and had a full kitchen of whatever utensils, pots and dishes we needed. The staff was friendly and helpful. We finished the weekend with lunch at the beautiful Frederich restaurant.

I stayed for 1 night (Tuesday, January 7th), while travelling for work, at Elk Ridge On The Lake. Upon check-in at the main lodge, I was advised it would be a 10 minute drive to get to my room in Waskesiu, and that the door would be unlocked and keys sitting on the table in the room. Upon arrival at my room, the door was locked. I phoned reception and was told that it would be 10 to 15 minutes for somebody to come let me in. OK - at least I had my vehicle running for heat on a cold January Northern Saskatchewan evening. After 30 minutes, I phoned reception again asking if somebody had left to come open my room, they put me on hold to find out nobody had left and it will now be about another 20 minutes waiting. I suggested that I just drive back to the main lodge and put me up there for the evening - was told it was already full (I will have to take their word for it). Somebody did eventually arrive… 50 minutes after my initial phone call sharing that the door was locked. Of course, no heat was on in the unit. It probably took close to 3 hours before the baseboard heaters were able to get the unit up to an appropriate temperature (never did remove my jacket during that time). I shared this experience through the resorts website’s “Make Us Better” feedback form that Tuesday night where I asked some somebody from management to give me a call to address this experience. No response. Wednesday (around 11:30 am), I got a phone call seeking to confirm I checked out (I was to have just left the keys on the table which I did when I left at 7 am). I said yes, and then ask that they have somebody from management call me (and I shared my experience with this associate). No response. Thursday night, before boarding my flight back home, I once again submitted the feedback form specifically asking somebody from management to call me on my experience. No response. Now 4 days after this experience, I get an automated email saying “We value your opinion” asking me to leave a review… I get that issues happen, but it is how people choose to deal with the issue that makes the difference. Too bad my business is not valued, and if they treat everyone this way, I would NOT recommend booking here.