華盛頓特區優特爾飯店的評論

住宿方回覆: Good day,Thank you for taking the time to share your feedback and for choosing YOTEL Washington DC. We are pleased to hear our location, modern facilities, and smart in-room features including the adjustable bed all contributed to a positive stay. Knowing the walkability to the Capitol and Union Station worked well for your visit is equally gratifying to hear.We appreciate your service score and will continue to work with our team to ensure every guest interaction feels attentive and welcoming throughout their stay.We truly appreciate your rating and hope to have the opportunity to welcome you back again soon.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you very much for the outstanding review and for sharing your experience. I am delighted to see your perfect scores across the board and to hear that you enjoyed the convenience of our location and the overall design of the hotel.It is great to know that you found it easy to get around the city and that nearby landmarks and transportation options added to your experience. I also appreciate your note regarding the lighting controls in the room. Our adjustable lighting system is designed to enhance the guest experience, though we understand it can take a moment to get familiar with.Thank you again for choosing YOTEL Washington DC. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for taking the time to share your feedback and for choosing YOTEL Washington DC. We are pleased to hear the room was comfortable overall and that our location near Union Station, the Capitol Building, and Chinatown worked so well for your visit.We do regret that the cleanliness of your room did not fully meet expectations. Maintaining a clean and well-presented space for every guest is a priority we take seriously and your feedback has been noted with our housekeeping team accordingly.We truly appreciate your rating and hope to have the opportunity to welcome you back again soon.Warm regards,Matt SommersGeneral Manager

住宿方回覆: 您好，感謝您抽出寶貴時間分享您的回饋，並選擇入住華盛頓特區YOTEL酒店。我們非常高興您在所有類別中都獲得了滿分評價，也欣慰地得知我們酒店的地理位置、客房清潔度、床鋪舒適度和團隊服務都為您帶來了卓越的入住體驗。感謝您提出關於押金的問題。預授權凍結是許多飯店的慣例，通常會在您退房後的幾個工作天內解除凍結，但具體時間可能會因您的銀行或金融機構而異。如果您在辦理入住時未能清楚地了解相關事宜，我們深表歉意，並將認真考慮您的回饋，改善我們向客人解釋入住流程的方式。我們非常感謝您的評分，並期待很快能再次歡迎您的光臨。此致，總經理 Matt Sommers

住宿方回覆: 親愛的客人，非常感謝您給予我們滿分10分的評價。我們衷心感謝您抽出寶貴時間分享您的入住體驗。看到您在設施、清潔度、週邊環境和服務方面都獲得了滿分，我感到非常高興。得知您覺得飯店位置非常便利，尤其是步行即可到達國會山莊和聯合車站，我們感到非常欣慰。便利的交通是我們的優勢之一，我很高興它提升了您的入住體驗。同時，我也非常感謝您特別提到可調式床鋪以及自助入住和退房的便利性。我們的目標是提供現代化、高效的入住體驗，讓客人擁有靈活舒適的入住感受，很高興這些設施對您來說非常實用。正如您所提到的，我們在淋浴間提供大瓶裝的洗髮精、護髮素和沐浴露，以及一次性杯子。秉承我們精簡高效、注重永續發展的理念，如果您需要牙刷、牙膏和梳子等個人用品，我們可應要求提供。如果您有時間，我們非常感謝您考慮在Google或TripAdvisor上分享您的入住體驗。像您這樣的賓客的評價有助於我們吸引更多旅客，並持續保持良好的發展勢頭。我們期待您下次造訪華盛頓時再次光臨。此致，總經理 馬特‧薩默斯

住宿方回覆: Good Day,Thank you very much for sharing your wonderful review and for rating your stay so highly.I am delighted to hear that you enjoyed our location near Union Station and the Capitol, and that you found the neighborhood safe and quiet. It is also great to know that you appreciated the modern design of the hotel, the spacious First Class Two Queen Room, and the high tech features such as the adjustable SmartBed, ambient lighting and interactive games in the lobby. We aim to create a stay that feels both innovative and comfortable, so your comments are truly appreciated.Thank you as well for your feedback regarding breakfast availability. We understand that convenient morning options are important, and we continue to review our food and beverage offerings and operating hours based on guest demand, occupancy levels and feedback. Union Station does provide a wide variety of breakfast choices within a short walk, but we certainly recognize the value of having additional on site options readily available.We are grateful you chose to stay with us and hope to welcome you back again on your next visit to Washington DC.In service,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for taking the time to share your feedback. I am sorry to hear that you experienced an issue with the air quality in your room during your stay.What you described is certainly not the experience we intend for our guests, and I regret that it impacted your comfort throughout your visit. While I am not certain what may have caused the condition you encountered, I will be sharing your comments with our engineering team so they can review our ventilation and HVAC systems to ensure everything is operating properly.I do appreciate you bringing this to our attention, as feedback like yours helps us identify issues that may otherwise go unnoticed. We hope to have the opportunity to provide a more comfortable and enjoyable experience on a future stay.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for your outstanding review and for taking the time to share such thoughtful details about your stay. I am delighted to hear that you enjoyed our central location and found it convenient for exploring landmarks such as the Capitol, Washington Monument, and Lincoln Memorial.It is also great to know that you appreciated the design elements of the room, including the lighting, color palette, and the dry and wet separation in the bathroom. Our rooms are intentionally designed with a modern, streamlined approach, and I am pleased that features like the open shelving for luggage and clothing added to your comfort.We truly appreciate your kind words and are grateful for your recommendation. It would be our pleasure to welcome you back on your next visit to Washington, DC.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for taking the time to share your feedback and for choosing YOTEL Washington DC. We are pleased to hear the room was clean and that our location near Union Station and the Capitol Building worked so well for your visit, including the evening views. Our adjustable smart beds are one of the features we are proud to offer as part of the YOTEL experience.We truly appreciate your rating and hope to have the opportunity to welcome you back again soon.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for your outstanding review. I am delighted to hear that you enjoyed the comfort, cleanliness, and overall atmosphere of the hotel, and that everything felt well-equipped for your stay.It is especially great to know that our team made such a positive impression with their friendly and attentive service. Providing a welcoming and comfortable experience is exactly what we strive for.Your kind feedback is truly appreciated and will be shared with our team.We look forward to welcoming you back again soon.Warm regards,Matt SommersGeneral Manager

住宿方回覆: 您好，感謝您抽出寶貴時間分享您的回饋。很高興得知您覺得房間乾淨整潔，並且我們的團隊的服務給您留下了深刻的印象。我非常感謝您對床上用品的評價。我們的羽絨被刻意設計得比較輕薄，以便在各種溫度下都能提供舒適的睡眠體驗，但我們也理解這可能不符合所有人的喜好。請放心，我們隨時可以要求提供額外的毯子，以確保您擁有更舒適的睡眠。對於您在淋浴時遇到的浴室照明問題，我深表歉意。這絕非我們預期的體驗，我會將您的回饋轉達給我們的工程團隊，以便他們進行審查和改進。我們的高級特大床房設計緊湊精簡，價格極具競爭力，我很高興得知其性價比和地理位置仍然讓您覺得此次入住物有所值。再次感謝您客觀公正的回饋。我們期待未來有機會再次歡迎您入住，並為您提供更優質的體驗。此致，總經理 馬特‧薩默斯

住宿方回覆: Good day,Thank you for your outstanding review and for sharing such a detailed perspective on your stay. I am delighted to hear that you enjoyed our central location and found it convenient for exploring landmarks like the Capitol, the National Gallery of Art, and even extending your walk toward the Lincoln Memorial.It is also great to know that you appreciated our modern, minimalist design and the functionality of the adjustable SmartBed. We are pleased that the amenities available on each floor, along with the breakfast offering, contributed positively to your experience.I would like to clarify that the $10 credit referenced is part of our daily guest credit program, which can be used during your stay and is applied per night.Thank you again for your thoughtful feedback and recommendation. We truly appreciate your support and look forward to welcoming you back on your next visit to Washington, DC.Warm regards,Matt SommersGeneral Manager

住宿方回覆: Good day,Thank you for sharing your feedback and for highlighting the spacious room, updated facilities, and our convenient location near Union Station and the Capitol. I am also pleased to hear that our team responded quickly to assist with the in-room lighting and that you found the service attentive.I appreciate your note regarding the TV background lighting. These features are designed to enhance the in-room experience, though I understand how they can be disruptive if not immediately clear. Your feedback is helpful as we continue to look at ways to make these controls more intuitive for our guests.Thank you as well for mentioning luggage storage and your breakfast experience. We are glad these added to the overall convenience and enjoyment of your stay.We appreciate your balanced review and hope to have the opportunity to welcome you back again in the future.Warm regards,Matt SommersGeneral Manager