華盛頓DC Brau附近住宿

我參觀了希爾，在鳳凰公園酒店住了一晚。酒店地理位置優越。位於聯合車站對面，步行即可到達山丘。 在這次旅行中，我決定開車，以便在高峰時間之前離開華盛頓。酒店僅提供代客停車，但價格昂貴：每晚$ 59！我停了下來，並受到其中一名酒店員工的歡迎。熱烈的問候！他照顧我的車，我去了前台。布倫達在那兒向我致意。再次，熱烈的歡迎和優質的服務！我已經升級到兩個故事的套房！ 我的房間在八樓。客廳和桌子在這個水平上。圓形樓梯可通往臥室和浴室。兩個故事窗口提供了良好的照明和氛圍。床很舒服，一切都很好。 我在隔壁的餐廳The Dubliner吃早餐。一家愛爾蘭酒吧，提供價格合理的優質早餐，包括愛爾蘭早餐。我點了美國人，這是充分準備和美味。 結帳很順利。 我期待著將來訪問鳳凰公園酒店。

Check your final bill! Overall location is great, rooms small but nice, breakfast buffet was really good(guests are pigs though),plenty of free coffee & tea but no ice water anywhere. We knew going in that parking on site was $49 a night, we arrived on 4/7 tired & decided to just use it that one night. I asked front desk if that was ok & she said of course-we would only be charged for when we park. She even told us about the Safeway lot a block away to park in. We switched to there the next morning at half the cost per night & were told we would only be billed 1st night. checked out around 9am 4/11, never received a finalized bill under the room door or an email with it. I went to desk to ask to see final bill so I can check for the parking. Of course the additional 3 nights were on it. I asked to have it removed as we did not park those nights. I was then told she can’t because the bill was locked & only a manager can reverse it. The manager was not coming in until 11am so I guess they don’t have a manager at all times. I tried calling several times after 11 but was always left on hold. I was once out through to a voice mail & left my story there asking for a response. Today the same thing happened. I’ve never had an IHG hotel be so unresponsive. I need to know that these charges will be reversed. I’ve looked at other reviews & see the same thing has happened to others. Be very careful when checking out. I also left my jacket there & can’t get anyone to see if they found it.

房間很大，並排放兩張大床+一個沙發床還綽綽有餘。各處也打掃得很乾凈。地理位置較好，對面有兩間超市，正對面的略貴可去左手斜對面的那家，也可去400米遠的trader joe。步行去林肯紀念堂1.3公里，總之，相當不錯

房間很大,非常舒適。浴室很小,但功能性很強。牀很舒服。工作人員很友好。餐廳有點失望。評論很好,但當我們決定嘗試美式早餐時,我們感到失望。吐司出來很冷。土豆沒有味道。雞蛋很好。培根可能是最好的部分,那很好。咖啡很糟糕。我們沒有回來。

工作人員很好,酒店很舒適。有一個浴缸,所以我可以溫暖我的身體。

我最近在五角大樓喜來登酒店主辦了一次會議和董事會會議。我在9月份住了兩次,進行了一次現場訪問,並受到了 Gelila 的特別友好的歡迎,他多次幫助我,讓我感到受歡迎和關心。她真的讓我的經歷難忘。與傑達和梅根合作預訂活動真的很容易,友好和高效。當我回來主辦活動時,我真的受到了員工的歡迎。肯德拉總是確保我擁有我需要的東西,以確保我的活動順利進行,並跟蹤我們團隊的許多不同需求。她非常敏感和樂於助人。內加西、羅薩里奧、海倫和埃米爾照顧我們,我們的飲食是如此地真誠和體貼的人,他們都讓我們感覺像家人。內加西特別注意到我們需要什麼,並大步改變計劃以適應我們的特殊活動。他是一個很棒的人。其他前台助手,如泰勒,也確實增強了經驗。每個人都表現得像個人,我真的很感激。每次我下來看到 Gelila 在桌子上時,我都非常感激,因爲我覺得我可以指望她的慷慨和友好的溫暖!感謝大家在我們活動期間的關心和體貼!下次一定會在這裏預訂。

我遇到過最無能的工作人員!我在全世界都去過100多家酒店,這是我所經歷過的最不尊重、最不屑和最令人討厭的客戶服務體驗。我之所以住這家酒店,是因爲距離很近,而且是迫不得已,所以至少可以說,我非常失望。包括管理層(Derek McNeil)在內的員工不遵守協議,未經本人授權就向我的信用卡收取費用(合法認爲欺詐)。此外,Melanie和Asad Shafique在辦理入住手續時非常粗魯和不友好。第二天,我與業務經理(德里克)談及了未經授權的收費和費率變動。他向我保證,原來總額爲$74.98的,是記在我的賬戶上,而不是記在一張卡上的$181.23和記在另一張卡上的$3.00(總共是$184.23)。過去兩週,我已給Derek McNeil、Rewant Jain(高級市場經理)以及物業總經理Terrence Duval發了電子郵件,但均無結果。我每日多次致電物業,但至今尚未聯繫到任何管理層。相反,他們不斷地告訴我,他們“正在開會”或“離開物業”。所有糟糕的評論,一定是因爲物業管理的失敗。最後,一個名叫維卡爾的人打電話給我,說他是綜合行動主任,他本人將親自處理此事,此後我尚未收到他關於這個問題的任何來文。

我和丈夫爲我們的許多客人安排了一個房間,以便住在這家酒店參加我們的婚禮。在婚禮之前和婚禮的週末,工作人員非常溝通和熱情好客幫助我們跟蹤客人們呆在那裏的情況,分發歡迎袋,協調往返婚禮的交通。我們的客人在酒店度過了愉快的時光,並真的很感激合理的價格和靠近貝塞斯達的許多餐館和商店。

Our first time at this property and we chose it because of the location to the metro on the red line. It is right out the back door across the street. Extremely convenient! We were visiting DC for the weekend. The property was nice, the room was room was comfortable, the service was excellent, the underground parking, while there is an additional fee, is secure and convenient and the checkin/checkout process was flawless. If you want a completely digital experience this is it. The staff checked in via text a few times but were not intrusive. We requested extra towels and received them promptly. While we didn’t visit them, there is an on-site restaurant/bar and a coffee shop available. We have stayed at other properties in the area. I am glad we chose to disregard any disgruntled negative reviews. This will be our property of choice when we visit the city.

I really enjoyed my stay at the Double Tree Gaithersburg, this Hotel it's super clean and the staff are friendly, my room was modern and very clean.I stayed for a week, honestly, I had a pleasant stayed. Realmente disfrute mi estadia en el Hotel, este Hotel es super limpio y el personal son my amigables, las habitaciones son muy modernas y super limpias. Me quede por una semana y mi estadia fue placentera.