華沙夢想青年旅館

City center

Had pre-paid for luggage storage service. Blonde girl on desk at around 12pm today was cold and unfriendly. Said we needed the QR code which had been sent to my email. My email wouldn’t open on my phone so asked if I could use the hostel computer to access the code. She said no. When I begged, she said it was an issue of guests’ data privacy so I suggested she watch me while I log in to my email to ensure I wasn’t looking at anything I shouldn’t be. Again, she flatly said no. I was getting upset because we were in such a hurry and my email wasn’t opening. I continued to beg her to let me use the hostel computer, she kept refusing and was completely unsympathetic when I started crying, even seeming to find it funny. I asked my husband to try to reason with her to see if he would have better luck but she bluntly refused to acquiesce in any way or to discuss giving us a refund. I’ve worked in numerous hostels myself, and staff need to be kind and amiable to do the job properly. I have no idea why someone like that would want to work in a hostel when she clearly has no interest in helping or accommodating anyone. I’m also unsure as to why the owners would want to hire someone so rude and mean-spirited to represent their hostel.

不允許我在 1 天之前更改預訂**儘管預訂還有幾個月的時間**。當然，保單是不可退款的，但顯然這也意味著不合理。吝嗇、不靈活的旅館會盡力不提供住宿，而且會給你帶來不便。會推薦其他地方。 經理向我抱怨說，在入住之前對他們的旅館進行審查是不公平的，但與房產打交道的經驗決定了旅館的整體體驗。處理這家旅館絕對是一件令人頭痛的事。我希望其他旅客將此作為一個警告，提醒他們處理這家酒店是多麼痛苦，並且知道他們並不真正關心讓您與他們合作的經歷變得美好。 正如您所看到的，另一位經理向我抱怨留下了差評。他們說他們的政策說不可退款，並且沒有明確說明不可以修改的政策，儘管只是在細則中寫得很深。他們還撒謊說可以免費取消，但唯一的選擇是不可退款。我附上了一張圖片，顯示他們不提供不可退款的價格，並且他們的“不修改”政策沒有明確說明。而且，他們的語氣可能聽起來不錯，但我附上了預訂對話的螢幕截圖，其中他們的專業程度要低得多（這也是 Wiktoria）。他們一直要求我尊重，但是哪個有尊嚴的財產會撒謊並以這種方式與他們的客人交談？

我們有一間附連接浴室的專屬雙床房。正如預期的那樣，它非常基本且小，但很舒適。下午4點多排了20分鐘的隊伍才辦理入住。舊城區的位置很好，但請注意，距離火車站有很長的步行路程，我們必須搭乘優步。不含早餐，所以我們選擇去其他地方。

在附近的一家旅館度過了愉快的兩天后，在這裡住了一天。這家旅館很一般，四樓的公共區域不錯，宿舍也不錯，但建築本身非常內部，沒有外部空間。我本來想給4 顆星，但退房後他們要求你支付10 南非蘭特來寄存行李，即使是幾個小時：這不是很多，但以前從來沒有發生在我身上，而且我住過很多不同的地方。