ApartHostel Helvetia的瑞士青年旅舍

Céntrico, muy amables y bonitas instalaciones

Its a very good budget hotel with several options based on your budget, from individual rooms to shared rooms. They seems to have good rules for everyone to follow, which is good. There was a small issue with my stay as i was asked to pay for breakfast at the restaurant while i had paid in advance at the time of booking. I told the lady many times that i have paid already and showed the voucher as well, but she was not impressed. that was bit annoying. Matter was resolved in the end, when she accepted her mistake and apologized. That is a sign of good people. So, in the end good experience.

我真的不知道該說什麼......我不知道......它看起來像那樣......位置......它的位置比我想像的要好 - 我不知道。

完美的地方

我們決定和5個人一起去華沙旅行，並在市中心訂了一間公寓。不幸的是，「花多少錢吃多少」這句話是對的，因為只要花很少的錢，你就不能期待其他的東西。在我們看來，它應該更乾淨，最重要的是，早餐豐富多樣，不僅有波蘭食物。這對我們不好

Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as "No Show". After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case "No Show", yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.