巴拉瑞特平價汽車旅館-活士文山

Used 24 hour check in to get a room at 03.30am. Paid $158 for a cabin that was so filthy I couldn't use the toilet and had to pee outside. The entire cabin was filthy with dirty towels and bed linen in every room as if a work crew had been there for a week. The bin in the kitchen was over flowing with rubbish and there was rotten food on the bench, in the fridge and in the bin. I was travelling home from hospital in melb and was too tired and unwell to complete the last 150 km of my drive. I brought a blanket in from the car to lay on the couch so I could sleep on top of it as the couch was also dirty and went to sleep, only to be woken by a text message 50 min after check in (approx 4.30am) to say tell management if I have a pet so they can put me in a pet friendly room. Then at 4.50am the trucks in adjacent cabins started to vacate the tiny carpark. This required a person outside to scream directions to the truck drivers reversing out, such as hard right, go straight etc because the truck reversing lights were so loud the guys were yelling at the top of their lungs. After 35 Min of this the carpark was clear and the sun was coming up. The deafing roar of hundreds of trucks screaming by only meters from the motel on the western freeway was the final straw. After 2.5 hours of absolute crap i had about 20 Min sleep, no shower, no toilet and no cup of coffee, it dawned on me I would have been home an hour ago had I kept going so I decided to head home crying my eyes out. I could have contacted the night manager at 4am to move rooms but the machine had told me there was only 1 room in the entire motel available the expensive cabin so I didn't bother ringing her as another night when i woke her at 3am I had to ring 6 times to wake her and i felt terrible about it. I did notify the motel before leaving about the room and requested a refund. Despite emailing them, texting them and leaving a written note under the office door they still withdrew $158 from my bank 4 days later on 1st of March. I have rang the motel 9 times and been told Tony the Manager is not there he will call me tomorrow. He has never called me once. The only time he spoke to me was the day he answered the phone himself when he lied to me and said the money had been refunded. When I called the next day to say it had not the lady on the phone admitted that he had not reimbursed me. I have been asked to email my details 5 times which i have and still nothing. Then today 22 April almost 2 months since the nightmare stay I called and asked to speak to Tony he of course was not available so on my way home from Peter Mac tonight I called in and asked if I could have a room for the night as it was obvious I would never see my money. The girl on duty rang Tony who said I was not entitled to any refund or free room as I should have rang the night manager. On the 5 occasions i had a room there prior to 27 Feb I had only ever used the bed once. The other times i

We loved this Motel. When travelling with pets we are grateful for any accommodations that allow pets, but this Motel was also spotless, the staff were really helpful, and the accommodation included some extra thoughtful touches to make the stay most comfortable.

Overall quite good. The room had everything you needed and the beds were quite comfortable. We didn't actually meet the staff - but they sent plenty of emails to keep us informed! It's on the outskirts of Ballarat, so a bit further to go for restaurants, etc.

Our stay at Woodman's Hill was fantastic! The rooms were big with all the amenities we needed. The best part of the stay was the managers beaming smile and excitment about hearing of her guests adventures!!! Thank you!