正在查找Shirley Hills Baptist Church附近的飯店嗎?先看看實際住過的旅客怎麼說。

為您推薦華納羅賓斯的飯店

探索我們在Shirley Hills Baptist Church附近的熱門飯店

包含早餐

沃納羅賓斯萬怡飯店
4.5/580 評價

沃納羅賓斯萬怡飯店

華納羅賓斯|距離Shirley Hills Baptist Church1.83km
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.

尋找更多飯店

瀏覽用戶對華納羅賓斯飯店的評價

正在尋找Shirley Hills Baptist Church附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
瓦瑞諾賓貝斯特韋斯特優質行政公寓
4.4/5100 評價
好!
LikeHome 延長住宿飯店華納羅賓斯
2.7/511 評價
很棒的房间。好价钱
Wingate by Wyndham Warner Robins
3.5/577 評價
Dear Ladies and Gentlemen, I would like to thank you for the very nice, pleasant service and stay in your house. The room is very nice and barrier-free, so I was able to move and get ready without assistance. Unfortunately, this rarely happens to me. Also, the staff and service was very friendly, polite, helpful. If there were a few problems here and there, they were kindly noted and tried to solve them as quickly as possible. These solutions were more than satisfactory.
沃納羅賓斯萬怡飯店
4.5/580 評價
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.
近羅賓斯空軍基地舒適套房飯店
4.1/5100 評價
入住的前台兩個人真是太棒了。房間寬敞乾淨。馬桶因爲某種原因被關閉了,但我把閥門的水打開了。牀上用品看起來乾淨誘人。牀感覺非常堅固。我出去吃飯,有很多連鎖餐廳和商店可供選擇--非常方便的位置。去睡覺,牀異常結實,所以試着睡在我的肚子上。醒來時想“我睡了一整晚!”沒有。那不是晨陽,是凌晨2點,從窗戶射進來的光線太強,令人迷惑!我一定在夜裏痛苦地醒來了十幾次。我沒想到一個酒店竟然有這麼難受的牀。我早上6點有關節炎,身體很疼,我希望我可以入住不同的酒店,服用肌肉放鬆劑和止痛藥,然後整天睡覺,以緩解疼痛和得到一些休息,但是不行。我今天要開車5個小時!我的背、臀部和肩膀都尖叫着。這家酒店應該叫不舒適套房!我早上6點坐在牀上寫這個,坐在這裏很疼。到底什麼??我給一個2而不是1的評分,因爲比較乾淨,經濟實惠,方便,而且工作人員都很好...但是聖摩西,就是這張牀不舒服!讓我們面對現實吧,舒適的睡眠是酒店最重要的品質。除非你喜歡最緊湊的牀墊, 選擇其他選擇.
希爾頓歡朋飯店-華納羅賓
4.4/573 評價
哇!從哪裏開始?我們通常在旅行時入住漢普頓酒店。華納羅賓斯漢普頓酒店應該是所有漢普頓酒店的標準。工作人員出色,清潔出色,食物出色。工作人員彬彬有禮,關懷,專業,讓您感覺他們歡迎您進入他們的家。他們非常值得儘可能高的評分。我們入住房間後不久,我們收到了一份短信,確保一切都很好。他們超越了所有的期望。

常見問題