Holiday Inn Express 核桃溪

You get what you pay for. The carpeting throughout is in need of a deep cleaning. We were very concerned that the access door from the parking lot was not locked. Our room key was not necessary to open the door. Another guest mentioned it doesn’t lock. The bathtub in our room was not clean. The front desk accommodated us without question with a new room. In summary, the staff is courteous and responsive but the cleanliness and security were sorely lacking.

I usually don't do reviews but the unfriendly guy at the front made me do so. It was my worst experience out of all Holiday Inn Expresses. The room was not clean having hairs on towels when we entered the room. I asked for housekeeping both at the unfriendly counter and by a voice message at the housekeeping number but wasn't done the next day. Our family was out during the daytime and returned to our room in the evening. We were out of towels and it was really difficult to get help. The counter had only one towel when we needed four. You have to park at the basement garage but they won't explain friendly during check-in and put a annoying paper on your car window if you park on the first floor even for a very short while. A lot of plastic covers of buttons and lights in the elevator was damaged and the door locks had poor maintenance.

The staff was by far the best part of this hotel. Everyone was very friendly and nice. The hotel felt run down but it might just be a little older.

Well, y The lobby was fresh and clean. The room had 2 working USB ports and 4 broken ones. The room smelled stale. We turned on the air-conditionor which helped but didn't get rid of the smell. They have a homeless problem. I was happy to know the parking was underground. When the alarm sounded for the property next door, I went downstairs and voiced my concern. He told me they only have Chick-fil-A and a gym next door (lie). Then he went on to say they have an all night security. Is that another lie? My car was fine. I won't be back.