核桃溪希爾頓花園飯店

我入住期間最精彩的部分絕對是調酒師Gaby。她真是太棒了——友好、周到，而且知道如何調製一杯好酒！她充滿活力和熱情的個性，讓酒吧感覺像是飯店的中心。無論你是想喝杯雞尾酒放鬆一下，還是只是想聊聊天，Gaby都會竭盡全力讓客人有賓至如歸的感覺。我一定會再來的——Gaby是其中一個重要的原因！

從我們抵達的那一刻起，服務就無與倫比。工作人員熱情好客，總是樂於助人。我們的房間一塵不染，舒適宜人，而且景色優美。我們也很喜歡飯店的位置，方便前往附近的景點和餐廳。我絕對會再次入住這裡，並強烈推薦給所有尋求輕鬆愉快住宿體驗的人。

The place is clean, sparse but clean since it’s new. The tv in the room was on but there was no remote control. Called the front desk and were told there were no remote controls, so we were stuck in a room with a tv on and no control nor physical buttons to turn it off. We asked the front desk to send technical support to help us turn off the tv. They said they will call us back. We ask for a bottle of wine as a courtesy, since there was no entertainment in the room, they offered 50% off for an overpriced bottle, that we didn’t accept. We waited until 3:00 am, no call and huge screen on a couple of feet away from the bed. We ended up unplugging the tv so we could get a little bit of sleep before hitting the road. In the morning we talked to the same front desk person. We said we should have a discount since we paid for a room with working amenities. She got flustered, said she couldn’t find anyone who could help us with the tv, she wrote down that we unplugged the tv, like if we had any other choice and said her manager will call us. No one call, we just received a full price charge for a room with a broken tv that kept us awake until 3:00am and complete lack of customer service.

Noisiest hotel I’ve ever stayed at. Seems not insulated at all. You can hear EVERYTHING. So you have to turn on the AC on the loudest setting to get to a constant noise level. Check in difficult. Receptionist set us up for one room instead of the two I had booked so it took double the time. You have to pay $10 per car for parking. That was not mentioned when booking. You get to check in, tell them the license plate number and they hand you a parking pass that you have to put in the car. This pass dienst even have the license plate as plate number on it. Makes no sense at all. I will never come back. Can’t recommend.

房子很新很乾淨，為什麼評分這麼差？我退房時支付的房費包含早餐，我要求他們確認早餐是否免費。他們說需要，而且會處理。但他們並沒有這麼做。我給他們回電話，請他們再次評價。他們說會處理，之後會回我。但他們一直沒有回覆。省去時間和麻煩，省下錢，去別的地方住吧。

前台的Kasey非常友好熱情。這是一家新酒店，非常乾淨。他們只給了我們一包咖啡因膠囊，我傳簡訊要了更多，他們不到10分鐘就到了。很棒的客戶服務！