凱悅嘉軒飯店-韋科南部

The property had potential, but we felt completely misled about the pool maintenance. We were told it would take just a couple of hours, but when we checked back, they had no idea how long it would actually be. On top of that, the fridge in our room was useless because it was iced over, leaving our food at risk. We tried to get ice from the ice machine, only to find it out of order. We checked the next two machines, and surprise, they were also broken! The only option we were given for ice was a gas station nearby. This is unacceptable for a place like this.

TV did not work. Asked for repair from check-in at approx 2:50 until leaving for an event at 4:20. Each time I called, 4 times, they were "looking" for person to come. Told front desk that if not repaired while I was out, that I would like a new room. Person acted as if he didn't know if repaired. When I checked, it was not. Then he said he has no other rooms, even though I talked with him earlier. Asked that TV be replaced-none available. Asked why they did not know this TV could not work

My daughters stayed here and had a number of problems during their two day stay. They are trying to get ahold of the Manager to resolve some issues including $16 late check out fee (they were told the night before they could check out without a fee up to 2 pm, they left a few minutes after Noon), major electrical issues in their bathroom that were only resolved after multiple notices to the front desk, a non-working room phone, and other items. I will happily remove this review when my daughters are able to resolve the late check out fee with a phone call from the hotel manager. Overall, it wasn't a great stay and I was hoping for a much better experience from the Hyatt family.

Staff was very nice but they put us in a dirty used room. Finally they did switch our rooms but very disturbing that they only had two people on staff. They were nice but it was upsetting that the room they gave us was used .