吉利城堡飯店

The place is ready for closure surely. After a 6 hour drive we were told the bar and restaurant were closed and there weren’t any keys to get us a well earned beer after driving from Northern Italy , so we had a taxi they organised which cost us 50 euros to a nice restaurant. There were enough people there to service the bar and restaurant but they didn’t. Bathroom came with an old fashioned ashtray by the toilet roll holder!!! The kids they had as staff were clearly embarrassed by the situation. This place should close if they cannot run. restaurant or bar as there is NOTHING in the village it’s situated in. People had obviously gone gone to the local Aldi and stocked up on wine and food and took it back to their rooms as it was evident when we returned from the restaurant at 10.30 with trays of bottles and dishes on the floor. I never complain or give bad reports such as this unless it’s really necessary. What annoyed me was there was no advance warning of restaurant or bar unavailability and no offer of a partial refund, in fact they came after us for 6 euros tax in the car park on departure!! Absolutely disgusted

Beau domaine historique classé qui a connu des jours meilleurs. L’hôtel lui-même est médiocre et décevant. Chambre au 3eme étage sans ascenseur, moquette poussiéreuse, température 28 degrés SANS airco, sdb pas assez propre, restaurant fermé sans préavis, piscine non chauffée, café du petit déjeuner rappelant celui d’un pensionnat ( refusez celui qu’on vous sert d’office et exigez le café de la machine Espresso). Bref, vu le caractère vieillot et dépassé des prestations, l’hôtel va fermer pour deux ans. pour … rénovation. Il était plus que temps. Prix excessifs de surcroît ! Allez ailleurs !

Tatty hôtel in a beautiful setting visible from the motorway: five star rating apparently but with 3 star amenities! A truly antiquated bathroom, threadbare carpets, bashed -up furniture and a very small, rather pityful swimming-pool in this hôtel with luxury pretensions! Used by large families of tourists a lot of them with pets on their way to or from the South, Very expensive gastronomic restaurant in a spectacular dining-room and a very old-fashjoned cocktail bar are the only plusses. Young, eager staff who perhaps don't know that, now the hôtel has been sold to Caudalie, are expendable to make way for a " real" 5 star establishment!! The " director" brought in to supervise the last months of this once grand hôtel thinks it deserves its rating! He obviously doesn't have to cope with the awful bathrooms!!