We recently stayed for 8 nights at punta hotel . We booked ALL INCLUSIVE, was shocked to be told on check in drinks only at meal times. The weather was very hot 29 ° bit was told the air con was not on would be on sometime in JUNE! The room was unbearably hot which left us having no choice but to leave the balcony door AND the main door to the room open all night to get some air which led to masses of mosquito bites and a trip to the pharmacy. . The restaurant was sooo hot and uncomfortable, we went to open the door to let some air in as all door were closed and windows, only to be told by the waitresses NO it has to be kept closed the management have said. The only possible reason we could think of for this is to get you out as soon as possible so you wouldn't consume many FREE DRINKS ! We complained to reception then was allowed to open the door, When we booked we expected The Sky lounge to be as amazing as it looked in the ad pics. Didn't know where it was so ventured to the top floor ,found it, A delapitated mess of a chained up room . Confronted reception and asked where it was only to be told its no longer open and has been closed for 3 years! Yet still advertising it in the pics as well as travel companies listing. We ended up booking a nearby apar**ent. For 1 night just to get some sleep in a cool room. The hotel needs lots of redecorating and some kiind of outside space which it hasn't got. See the pics of the Skye Lounge closed for 3 years and travel companies and the Hotel still advertising it as open
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43 評價