「The hotel is set in nicely maintained grounds. The reception staff are helpful. The pool area is okay, loungers are uncomfortable. The hotel rooms are very dated, needs an upgrade. We found the breakfast staff very rude and they seemed untrained and rushed.
The spa is absolutely beautiful. Staff are very well trained and the experience is lovely.」
「The hotel was very clean and the staff were friendly.
My room was also very clean, but there were some important issues I noticed:
The room description mentioned that it had a minibar, but when I entered, there was none.
Even a simple complimentary water bottle, like in most other hotels, was not provided.
Also, there was no towel or bathroom slippers available in the room.
The second and most important issue:
I arrived from the airport feeling very hungry and asked the staff for dinner.
I specifically requested fish with some rice.
However, they brought me pork sausages instead.
As a Muslim, I do not eat pork, and I was very upset that they didn’t bring me the meal I had requested — fish and rice.
The worst part is that they still charged me for the dinner, even though I returned the food without eating it, and they did not offer me a replacement meal.」