伊斯卡斯卡託斯高爾夫度假及水療飯店

我們是度假村的忠實顧客，一直期待著與我們的兩個孩子一起度過假期。我們注意到這個地方在幾個不同的層面上都出現了惡化——主要是工作人員。我們總是在接待處與瓦妮莎打交道，但自從她調到新職位後，現在前台的工作人員既冷漠又不友好。你幾乎得不到他們的問候。很遺憾，因為它真的讓這個地方失望了。 更令人失望的是，費率每年都在增加，但在詢問預訂 2025 年假期後，費率幾乎是我們過去支付的兩倍。對於回頭客沒有表現出忠誠度，顯然他們不關心回頭客業務。希望度假村的總經理能夠伸出援手並證明價格上漲 50% 以上的合理性。

We have just returned from our stay in the apartments. As annual visitors I’m sorry to say this will be our last time in the Hilton as it no longer warrants a 5 star rating. 1) the apartments have become very dated and tired looking. Room 217 was just tired everywhere.. the bathroom door frames all boast with water damage, generally tired furniture and lots of tiles which are loose that every time you walk on them there is almost a crack! We also had ants and cockroaches in the apartment which is the first time ever we had seen this! Also in the bedroom the tv was unwatchable as it was all lines and clearly no longer functional 2) the cleanliness has definitely dropped.. rubbish lying on our corridor floor which remained for the week. Also when clearing the apartment on the last day we found someone else’s dirty sock under the bed 3) the apartments pool the jets no longer work and there is unsightly scum round the tiles… also the sun beds padding is dirty 4) the main Hilton pool also looking really tired with the rocks paint all peeling off 5) the toilets at the apartment pool are awful.. the floor is so dirty and on the last day we went to shower here in the ladies room to discover the shower head was snapped off and the cold tap unable to turn so no ability to shower the children in scalding temperature 6) some of the pool towels are only fit for the bin! 7) we went to the hotel bar one evening as it was the option for food(Tuesday) .. on sitting down I was told there was no children’s menu available? How in a family hotel can there be no children’s options? I had to buy the children an 18 euro burger and ask for it totally plain.. totally overpriced and not acceptable to not cater for children here 8) we were tortured with mosquito bites at the pool.. again never had this in all my years of coming here.. perhaps it’s a bad year but not pleasant All in all I have just found the whole resort has went downhill.. it no longer warrants to be called a 5 star and I don’t feel good value for money was here sadly!