Le Charme Vientiane Hotel的評論

住宿方回覆: Dear Jason5yjc,Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your experience.We understand your concern about the clarity of our non-smoking policy. We strive to make this policy clear to all our guests and regret that you felt it wasn't adequately communicated.We want to assure you that our non-smoking policy is presented to every guest in several ways:- It is included in the in-house rules document that all guests are asked to sign upon check-in. This document is provided in English, Chinese, and Korean.- The policy is also reiterated on the keycard holder.- Our staff also verbally informs guests of the non-smoking policy during check-in.As you know, a $100 cleaning fee is applied if evidence of smoking is found in a guest room. This fee covers the cost of the extensive deep cleaning required to restore the room to a non-smoking standard, which unfortunately necessitates us taking the room out of service for several days.In your case, evidence of smoking was unfortunately found, including a strong cigarette odor, ashes in the bathroom, and cigarette butts discarded outside the window.We appreciate your understanding of the importance of this policy in ensuring a comfortable environment for all our guests. If you have any further questions, please don't hesitate to contact us directly.Kind regards,The Management TeamLe Charme Vientiane Hotel

住宿方回覆: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you enjoyed your stay with us at Le Charme Vientiane Hotel. It's especially gratifying to know that our friendly staff made you feel at ease from the moment you arrived, particularly as you chose our hotel on the day.

住宿方回覆: Dear Anonymous Reviewer,I'm writing in response to your 1-star review. While I respect your right to express your opinion, I'm puzzled by your anonymity, as it makes it difficult to address your concerns directly and understand the full context of your dissatisfaction.It appears you may be the guest who was fined for smoking in a non-smoking room last week. I understand that receiving a fine is unpleasant, however, smoking in a non-smoking hotel has significant consequences. Even with the $100 penalty, it doesn't fully cover the impact on our business.The room in question had to be closed for a minimum of five nights for deep cleaning to eliminate the smoke odor. This resulted in a loss of revenue amounting to at least five times the room's value.Our non-smoking policy is clearly communicated to all guests. It's stated online, on the key card received during check-in and reiterated during the check-in process. We take this policy seriously to ensure a comfortable environment for all our guests.I wish you all the best.Sincerely,Kris Bosman

住宿方回覆: Thank you for your positive review! We're so glad to hear you appreciated our friendly staff, clean rooms, and excellent location.

住宿方回覆: 尊敬的評論者，感謝您花時間對我們的酒店進行點評。我們很高興看到您度過了完美的住宿體驗。在預訂平台上，一切似乎都井然有序。每種房型均分為「僅客房」（不提及早餐）和「含早餐客房」。如果預訂時不清楚，敬請諒解。親切的問候，魅力萬象酒店

住宿方回覆: 親愛的 Jin，感謝您花時間留下評論。我們很高興看到您度過了完美的住宿體驗！最誠摯的問候，Kris BOSMAN