萬象南富-COSI的評論

住宿方回覆: Dear Valued Guest,Thank you for your positive review.We are truly grateful to hear that you had a good experience with us. Guest satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations. Your support means a great deal to us.We look forward to welcoming you back in the future. Kind regards, Soudalath Chanvannasee Operations Manager

住宿方回覆: Dear Our Valued guest,Thank you for sharing your feedback. We are glad to hear that you found the room clean, even though it was not very big. We apologize for the inconvenience you experienced with the payment process. We understand how frustrating it can be to deal with unexpected requirements for a physical credit card due to local terms and conditions, as well as the difference in price when paying in cash in Local currency. We are looking forward to welcoming you in the future.Kind regards,Soudalath ChanvannaseeOperations Manager

住宿方回覆: 尊敬的賓客，非常感謝您對我們的入住以及最近您的優質體驗回饋。您的評論對於我們認識到我們的服務非常有價值，以便更好地為我們的客人提供更好的服務。 Bunpeng總經理

住宿方回覆: Dear Mr. Chao Wa, Thank you for your feedback. We are delighted to hear that you found our location excellent and convenient.We apologize for the issues you experienced with the smell from the toilet and the instability of the washbasin. We'll address these concerns to improve our guests' experience. Thank you for bringing them to our attention. We look forward to welcoming you back in the future. Kind regards,Soudalath ChanvannaseeOperations Manager

住宿方回覆: Dear Our valued Guests,Thank you for your valued feedback.We apologize that your experience did not meet your expectations. Unfortunately, our pre-paid reservation policy does not allow for cancellations under these circumstances with the last-minute cancellation, as the reservation was booked under the non-cancellable rate, which typically offers a lower rate at the time of making a reservation.We value your feedback and if there is anything we can do to assist you further, please let us know. Kind regards,Soudalath Chanvannasee Operations Manager

住宿方回覆: Dear Our valued guest,Thank you very much for your kind feedback.We are so glad to hear that you found our front desk team friendly and that you appreciated the cleanliness of our environment.We also appreciate your honest comment about the internet speed, please rest assured that we’re actively working on improving our Wi-Fi performance to ensure a smoother experience for all our guests. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back again soon with an even better stay.We look forward to welcoming you back in the future.Kind regards,Soudalath ChanvannaseeOperations Manager

住宿方回覆: Dear Our valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our prime location and found the rooftop swimming pool to be very photogenic. It is always wonderful to know that our guests appreciate the unique features of our property. We understand that room space and layout can significantly impact the comfort of your stay. Please be assured that we are continuously working to enhance our facilities and services to better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Kind regards,Soudalath ChanvannaseeOperations Manager

住宿方回覆: Thank you for sharing your wonderful experience at COSI Vientiane Nam Phu. We're thrilled you enjoyed your stay and that our team made it memorable. Your kind words inspire us to continue delivering exceptional hospitality. We look forward to welcoming you back to Vientiane.

住宿方回覆: Dear Our valued guest,Thank you for your kind feedback.We are delighted to hear that you enjoyed your stay overall. It is wonderful to know that you found our facilities, sanitation, environment, and service to be good or very good. Your positive comments are greatly appreciated and will motivate our team to continue providing excellent service. We look forward to welcoming you back in the future.Kind regards, Soudalath Chanvannasee Operations Manager

住宿方回覆: Thank you for sharing your wonderful experience at COSI Vientiane Nam Phu. We're thrilled you enjoyed your stay and that our team made it memorable. Your kind words inspire us to continue delivering exceptional hospitality. We look forward to welcoming you back to Vientiane. Arkom BunpengGeneral Manager

住宿方回覆: We sincerely apologize for the less-than-satisfactory experience you encountered during your recent stay at COSI Vientiane Nam Phu. Your feedback is incredibly valuable to us, as it allows us to address areas in need of improvement and enhance the quality of our service. Rest assured, we take your concerns seriously and will work diligently to rectify the issues you've highlighted. Please know that this is not reflective of the standard of hospitality we strive to achieve, and we hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve. We would love the chance to make it right, so please feel free to reach out to us directly so we can further discuss your concerns. Thank you for bringing this to our attention.

住宿方回覆: Thank you for sharing your wonderful experience at COSI Vientiane Nam Phu. We're thrilled you enjoyed your stay and that our team made it memorable. Your kind words inspire us to continue delivering exceptional hospitality. We look forward to welcoming you back to Vientiane.  

住宿方回覆: Dear Mr. Raick,Thank you for your positive review. We are thrilled to hear that you enjoyed your trip in Lao and the stay. Your satisfaction is our top priority, and it is wonderful to know that we met your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is greatly appreciated. We look forward to welcoming you back for another excellent stay in the future. Kind regards, Soudalath Chanvannasee Operations Manage

住宿方回覆: Dear Mr. Zong,Thank you for your feedback. We are thrilled to hear that you enjoyed your overall experience with us. It is wonderful to know that our manager's enthusiasm made a positive impression on you. We strive to create a welcoming and enjoyable environment for all our guests, and your kind words mean a lot to us. Your satisfaction is very important, and we're always looking for ways to improve our services. We look forward to welcoming you back in the near future for another great stay.Kind regards, Soudalath Chanvannasee Operations Manager