瑞陶斯偉恩與設計飯店的評論

住宿方回覆: Dear Guest,Thank you very much for your detailed review and for your wonderful 10/10 rating! 😊 We are delighted to hear that you enjoyed your spacious family room, our daily housekeeping service, breakfast and the unique atmosphere of our hotel. We are especially happy that you liked our charming vintage elevator! We also appreciate your helpful feedback regarding the in-room amenities and access to the reception. Your suggestions are very valuable to us and will help us continue to improve our guests’ experience.It was a pleasure having you as our guest and we sincerely hope to welcome you back to Vienna in the future!Best regards from Vienna,Your Hotel Rathaus – Wein & Design Team

住宿方回覆: Thank you very much for your wonderful review!We are delighted to hear that you enjoyed your week with us. It is great to know that our central location, the excellent value for money, and your recently renovated, spacious room contributed to such a pleasant stay.We truly appreciate your kind words and hope to welcome you back to Vienna again soon!Your Hotel Rathaus Team

住宿方回覆: Dear Guest,Thank you very much for your wonderful review and for giving us a perfect 10! We are delighted to hear that you enjoyed our hotel, especially its spacious and thoughtfully designed rooms, as well as our convenient location.It is also lovely to know that our front desk team was helpful and welcoming during your stay. Your kind words and recommendation mean a great deal to us and our entire team.We hope to have the pleasure of welcoming you back to Vienna and our hotel in the future!Warm greetings from Vienna,Your Hotel Rathaus - Wein & Design Team

住宿方回覆: Dear Guest,Thank you for your detailed review and your positive feedback regarding our cleanliness, the comfort of our beds and our value for money. We are very pleased to hear that you generally felt comfortable during your stay with us.We are sorry that your credit card could not be found and that this caused you inconvenience and distress. We understand how upsetting such a situation can be. At the same time, we would like to point out that, in retrospect, it is unfortunately impossible to determine with certainty whether the card was actually left in the room or may have been lost while you were out in the city.As previously mentioned, we took your report seriously, assisted with the search, and spoke with our housekeeping team. We place our full trust in our employees and, based on the information available to us, can rule out the possibility that an unauthorized third party gained access to your room.We regret that this incident overshadowed what was otherwise a positive stay and we would like to thank you once again for choosing our hotel and for sharing your feedback.We wish you all the best and hope to have the pleasure of welcoming you back to our hotel in the future.Kind regards from Vienna,Your Hotel Rathaus – Wein & Design Team

住宿方回覆: Dear Guest,Thank you very much for your wonderful review and for your kind words about our hotel and our team.We are very happy to hear that you enjoyed the room, our historic building and the convenient location. We are especially glad that we could help with your sunglasses and make sure they reached you safely.It was a pleasure having you as our guest and we truly appreciate your recommendation. We hope to welcome you back to Vienna and to our hotel again in the future!Warm regards from Vienna,Your Hotel Rathaus - Wein & Design Team

住宿方回覆: Thank you very much for your kind and detailed review of Hotel Rathaus.We are delighted to hear that although the hotel is not located directly on the main street, it was still easy to find from the metro station using navigation. It’s also wonderful to know that you enjoyed our central location, with most major attractions within walking distance except Schönbrunn Palace.We truly appreciate your positive comments about our 24-hour tea and coffee service, as well as the option to borrow a kettle for your room. We’re glad these amenities added extra comfort to your stay.Thank you as well for your kind words about our breakfast with its local flavors and about the design of our rooms, restaurant, and corridors. Creating a welcoming and beautifully arranged atmosphere for our guests is very important to us.We hope to have the pleasure of welcoming you back again soon!Your Hotel Rathaus Team

住宿方回覆: Dear Guest,Thank you very much for your exceptional review and your kind words! We are delighted to hear that staying with us in Vienna was one of the best decisions during your world journey.It means a lot to us that you especially appreciated our warm and attentive service, the assistance with your luggage, and the great value for money. We are also very happy that you enjoyed our central location and were able to reach many of Vienna’s classic attractions conveniently on foot.Your recommendation is a wonderful motivation for our entire team and we hope to welcome you again on one of your future travels.Warm regards from Vienna,Your Hotel Rathaus - Wein & Design Team

住宿方回覆: Dear Justen1010,Thank you very much for your detailed feedback and for taking the time to share your experience with us. We are delighted to hear that our team was able to accommodate you with an early check-in, allowing you to rest after your flight.We also greatly appreciate your comments regarding the entrance, the stairs, and the room design. Feedback like yours is invaluable in helping us improve and make our guests’ stay even more comfortable.We look forward to the pleasure of welcoming you back to our hotel in the future.Best regards from Vienna,Your Hotel Rathaus – Wein & Design Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you enjoyed our breakfast selection.At the same time, we regret that certain aspects of your room did not fully meet your expectations. As our hotel is located in a historic building, some rooms face an inner courtyard, which can result in a more limited view. We also appreciate your comments regarding the room condition and the step between the bed area and the bathroom. Guest feedback is very important to us and helps us identify areas for improvement.We thank you for your valuable observations and hope to have the opportunity to welcome you again in the future.Kind regards from Vienna,Your Hotel Rathaus - Wein & Design Team

住宿方回覆: Dear Pauline,Thank you very much for taking the time to share your feedback with us. We are happy to hear that you enjoyed our great location and experienced excellent service during your stay.We also appreciate your comments regarding our facilities. Your feedback is very valuable to us and helps us continuously improve our guests’ experience.We hope to have the pleasure of welcoming you back to our hotel on your next visit to Vienna.Kind regards from Vienna,Your Hotel Rathaus – Wein & Design Team

住宿方回覆: Thank you very much for your kind review! We’re glad to hear that you found our hotel clean, beautiful, well-located, and quiet. It’s great that you enjoyed our bar near the reception and the wide selection of red wines. We look forward to welcoming you back soon!Your Hotel Rathaus Team

住宿方回覆: Thank you for your positive feedback! We're glad to hear you had a great stay with us. We hope to welcome you back soon!Your Hotel Rathaus Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed the spacious room, unique design and the facilities.We also appreciate your comment about the curtains and will keep this in mind as we continue to improve our rooms and make our guests' stays as comfortable as possible.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards from Vienna,Your Hotel Rathaus - Wein & Design Team

住宿方回覆: 非常感謝您如此善意的話語！我們非常榮幸地得知，在眾多歐洲美妙的地方中，我們選擇我們這裡作為您的住宿選擇。您感到賓至如歸，並且與我們的團隊如此熱情地聯繫在一起，這對我們來說意味著整個世界——您對每位員工的讚賞都讓我們深受感動。我們也記得您，並且很高興得知您在這裡的經歷給我們留下瞭如此深刻的印象。我們隨時歡迎您回來——不僅是作為客人，更是作為我們大家庭的一部分。祝福您在歐洲的旅程中一路平安、愉快。我們希望很快再次歡迎您！最誠摯的問候，您的 Hotel Rathaus 團隊