安納塔拉維也納漢森飯店

Staff were great, especially the concierge who helped us sort out our trains to Budapest. Only negative was check-in. We had prepaid for an expensive room only to be told when we checked in that the room was not available. The front desk tried to upsell us to a room that was $100 plus higher a day than the room we paid for. We politely refused and said we wanted the room we paid for - and magically the room became available. Our superior room supposedly had a balcony with a view, more like a false balcony with no views.

My stay at this five-star hotel was enjoyable overall, though not without a few issues. The staff were generally receptive and responsive, but the reception team could have been more proactive about informing guests of amenities like the spa and breakfast services. The spa itself was exceptional, with staff maintaining a high standard of hospitality. The ground floor atrium was beautifully decorated, and the live piano performances in the evening created an elegant atmosphere. However, breakfast service on the second morning, during peak hours, was slow, and it was difficult to place orders beyond the buffet. Additionally, one staff member managing breakfast approached me shortly before service ended with a condescending tone, which detracted from an otherwise pleasant dining experience. On a brighter note, the chef preparing made-to-order eggs was exceptionally warm and friendly. The room was comfortable and meticulously cleaned by the housekeeping team. While the high-tech shower was impressive, there were some maintenance issues, including a defective towel warmer, loose tiles, and a sloped area outside the shower that was a tripping hazard. Persistent lighting from bedside panels was slightly inconvenient, and minibar prices were excessive for a hotel of this caliber. Despite these minor setbacks, the ambiance, spa, and overall service made for a mostly enjoyable experience.

Too many mistakes in the bills, lack of hygiene, lack of service, bad communication with the staff, the only good team is the valet.

Chambre DeLuxe pour 4 nuits, très spacieuse, finitions et détails très soignés (éclairages au sol, lampes et meubles de style, machine Nespresso, marbre très présent, Revêtement Loupe d'Orme), insonorisation parfaite, Salle de bain en marbre avec baignoire et douche Italienne séparée avec réglages sensitifs : Bémol, ces réglages sont difficiles à manipuler et on ne peut pas régler l'intensité du jet qui est un peut fort à notre goût. Accueil charmant et attentionné, pianiste dans le magnifique hall. Piscine et Spa très agréable, salle de sport ultra complète. Nous aurions aimés que la piscine ouvre plus tôt et ferme plus tard... Métros, Trams et bus pas loin de l'hôtel. En marchant un peu, nous avons trouvés les quartiers animés. Nous reviendrons.