希爾頓維也納多瑙河海濱飯店

الفندق بعيد جدا عن مركز المدينه ولاتوجد حول الفندق اي خدمات am a guest staying in room 328 from 2–3–10. On one of the nights, I requested dinner and my order was accepted. However, I was asked to provide a tip in advance. I declined and explained that I had many coins and would give them later directly to the restaurant. Unfortunately, I waited in my room for four hours, and the dinner was never delivered. As I am diabetic and have stomach issues, it was essential for me to eat in order to take my medication. I was unable to have any meal since there are no nearby restaurants outside the hotel. I would like to note that earlier the same day I had lunch at the hotel restaurant and the service was excellent. I sincerely thank the waitress who served me for her kindness and professionalism. I also extend my gratitude to the reception staff for their polite and efficient service. However, what happened with the dinner service harms the hotel’s reputation, and such inconsistency in treating guests is unacceptable. I kindly request that you look into this matter and ensure it does not happen again to other guests. Thank you for your attention. Sincerely, Salem Al Hosani

Room is clean and big, we add extra bed for kid, still have a lot of space, breakfast is good, you can dine in outside to enjoy the nature breeze! Hotell staffs are friedly with good service!