SO/ 維也納的評論

住宿方回覆: 尊敬的賓客，非常感謝您親切的評價！我們很高興您喜歡飯店的地理位置、服務以及飯店的景觀，尤其是在屋頂享用的早餐。很高興得知您下次光臨維也納SO酒店時會再次選擇我們——我們期待很快再次歡迎您！此致，Christian E. Klaus 維也納SO酒店總經理

住宿方回覆: Dear Chris928,Thank you for sharing your feedback regarding your recent stay at SO/ Vienna. We are pleased to hear that you enjoyed our central location and the rooftop restaurant and bar.We also appreciate your constructive comments regarding our service. Please rest assured that we take your observations seriously and will use them to further improve our guest experience.We hope to welcome you back to SO/ Vienna in the near future for an even more enjoyable stay.Best regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Guest,Thank you very much for your fantastic review! We’re thrilled to hear that you loved the creative room design, clever layout, and thoughtful details. It’s great to know that our breakfast, red tea, and attentive front desk team made your stay even more enjoyable.We look forward to welcoming you back on your next visit to Vienna for another exceptional experience!Warm regards,Christian E. Klaus, General Manager

住宿方回覆: Dear Guest,Thank you very much for taking the time to share your experience and for your positive rating!We are pleased to hear that you enjoyed the friendly service and appreciated the upgraded room with the stunning view of St. Stephen’s Cathedral. It’s also great to know that you liked our sauna and fitness centre.At the same time, we sincerely apologize that the cleanliness of your first room did not meet your expectations. Your feedback is very important to us to ensure better consistency.We hope to have the pleasure of welcoming you back to SO/ Vienna again soon!Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Guest,Thank you very much for your outstanding review and for highlighting so many wonderful aspects of your stay at SO/ Vienna.We are thrilled to hear that you enjoyed our prime location, unique design by Jean Nouvel, and our attentive service. It’s great to know that you also appreciated the dining experience at Das Loft as well as our leisure facilities.Your kind words truly motivate our team to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back to SO/ Vienna on your next visit to the city.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Shiheiheiya,Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed our convenient location, the beautiful view, and the friendly service from our team.We sincerely apologize for the inconvenience with the bathroom and air conditioning during your stay. Your comments are very important to us to ensure such issues are addressed more promptly in the future.We hope to have the opportunity to welcome you back to SO/ Vienna for an even more comfortable and memorable stay!Warm regards,Christian E. Klaus, General Manager

住宿方回覆: Dear Guest,Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our rooftop breakfast with both à la carte and buffet options, as well as the cleanliness of your room and our convenient location.It’s great to know that our team and the easy access to public transport helped make your stay in Vienna so enjoyable. We look forward to welcoming you back for another exceptional experience soon!Warm regards,Christian E. Klaus, General Manager

住宿方回覆: 尊敬的***u，感謝您與我們分享您的回饋。我們非常感謝您對客房設計的寶貴意見，我們也理解純白的美學風格可能不適合所有人的口味。不過，我們很高興您喜歡客房的奢華景觀。您的回饋有助於我們不斷改進，為所有賓客提供更舒適的體驗。我們期待未來再次歡迎您來維也納入住。此致，總經理 Christian E. Klaus

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的詳細回饋。我們很遺憾得知您在入住期間的某些方面未能達到您的期望，尤其是在服務和清潔度方面。感謝您對供水問題的回饋，我們將重新審視溝通方式，以確保更能滿足賓客的喜好。對於枕頭和浴室的問題，我們深表歉意——這當然不是我們力求達到的標準。您的回饋非常寶貴，因為它有助於我們改進，我們希望有機會再次歡迎您，並在未來為您提供更美好的體驗。此致，Christian E. Klaus，總經理，維也納SO酒店

住宿方回覆: Dear Guest,Thank you very much for your fantastic review. We are thrilled to hear that you enjoyed the suite upgrade and the stunning city view. It’s wonderful to know our team’s service and attention to detail made your stay so memorable.We truly appreciate your high recommendation and look forward to welcoming you back to SO/ Vienna in the near future.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear SweetPotatoBichonHK,Thank you very much for your outstanding review!We are delighted to hear that you enjoyed our convenient location, spacious rooms with beautiful views, and especially our breakfast selection with a variety of fresh juices. It’s wonderful to know that you had such a positive experience with us.We truly appreciate your kind words and hope to welcome you back to SO/ Vienna again soon.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Guest,Thank you very much for your outstanding review and perfect rating!We are truly delighted to hear that you had such a wonderful experience with us at SO/ Vienna and that you found the stay to be a great value. It’s fantastic to know that the panoramic views and the bright, thoughtfully designed room gave you a Santorini-like impression — what a lovely compliment!We hope to have the pleasure of welcoming you back very soon.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our bright rooms, friendly front desk service, and the complimentary refreshments. It’s great to know the breakfast with the view on our top floor made a memorable impression.We look forward to welcoming you back to SO/ Vienna soon.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna