SO/ 維也納的評論

住宿方回覆: Dear Tianjiangdawuzei,Thank you very much for sharing your detailed feedback regarding your stay at SO/ Vienna. We are delighted to hear that you enjoyed your suite, the stunning views, and our attentive front desk team. It’s wonderful to know that the mini-bar, Bose speaker, and overall service contributed positively to your experience.We are, however, truly sorry that some aspects of your stay did not meet your expectations. Please be assured that we take your comments seriously and will review these points to continuously improve our guest experience.We sincerely hope to welcome you back to SO/ Vienna in the future and provide an even more seamless stay.Warm regards,Christian E. KlausGeneral Manager, SO/ Vienna

住宿方回覆: Dear Benjamin0509,thank you very much for your wonderful feedback. We are delighted that you enjoyed our facilities, the views from our top-floor bar, and the in-room service – especially the complimentary minibar.We very much look forward to welcoming you back soon at SO/ Vienna.Kind regards,Christian E. KlausGeneral ManagerSO/ Vienna

住宿方回覆: Dear Zhouzhouli,Thank you very much for your kind review of your stay at SO/ Vienna. We are delighted to hear that you enjoyed our location and the view of the Danube. We are also glad that the room upgrade and the mini-bar amenities contributed to a pleasant and memorable experience.We look forward to welcoming you back to SO/ Vienna on your next visit to Vienna.Best regards,Christian E. KlausGeneral Manager, SO/ Vienna

住宿方回覆: Dear Guest, Thank you very much for your wonderful review. We are thrilled to hear that you enjoyed your stay in the Classic room with Ferris Wheel view and appreciated the cleanliness, amenities, and the surrounding area. It’s fantastic that you also loved our rooftop restaurant and the city views—it’s always a highlight for our guests!We truly appreciate your kind words and look forward to welcoming you back to SO/ Vienna for another memorable stay.Warm regards,Christian E. KlausGeneral Manager, SO/ Vienna

住宿方回覆: 親愛的假日賓客，感謝您與我們分享您的入住體驗。我們很高興您喜歡我們18樓餐廳的美景。然而，對於您入住期間遇到的問題，包括房間空調故障和服務方面的不足，我們深表歉意。請您放心，我們非常重視您的回饋，並將持續改善服務標準，確保每位賓客都能感受到賓至如歸的體驗。我們希望未來有機會重新贏得您的信任。維也納SO飯店總經理 Christian E. Klaus

住宿方回覆: 尊敬的賓客，非常感謝您親切的評價！我們很高興您喜歡飯店的地理位置、服務以及飯店的景觀，尤其是在屋頂享用的早餐。很高興得知您下次光臨維也納SO酒店時會再次選擇我們——我們期待很快再次歡迎您！此致，Christian E. Klaus 維也納SO酒店總經理

住宿方回覆: Dear Fangjige,thank you very much for your feedback. We are glad to hear that you enjoyed the spacious Jean Nouvel–designed room and our service at SO/ Vienna. We also appreciate your comments regarding the air conditioning and humidity in December, which we will review to improve our guests’ comfort.We look forward to welcoming you back in the future.Kind regards,Christian E. KlausGeneral Manager, SO/ Vienna

住宿方回覆: Dear Guest,thank you very much for your kind feedback. We are delighted to hear that you found your stay with us clean and enjoyable.We look forward to welcoming you back soon at SO/ Vienna.Kind regards,Christian E. KlausGeneral ManagerSO/ Vienna

住宿方回覆: Dear Sisi-ouioui,Thank you for your wonderful feedback! We are delighted that you enjoyed the spacious and clean room, the soft bedding, and the beautiful view. We look forward to welcoming you back to SO/ Vienna!Christian E. Klaus,General Manager, SO/ Vienna

住宿方回覆: Dear Yiniu2020,Thank you very much for your wonderful review! We are delighted to hear that you found our location convenient for walking or using public transport, that parking at the hotel was easy, and that the surrounding area with its many restaurants and cafés met your expectations.We look forward to welcoming you back soon!Christian E. Klaus,General Manager, SO/ Vienna

住宿方回覆: Dear Chris928,Thank you for sharing your feedback regarding your recent stay at SO/ Vienna. We are pleased to hear that you enjoyed our central location and the rooftop restaurant and bar.We also appreciate your constructive comments regarding our service. Please rest assured that we take your observations seriously and will use them to further improve our guest experience.We hope to welcome you back to SO/ Vienna in the near future for an even more enjoyable stay.Best regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: Dear Guest,Thank you very much for your fantastic review! We’re thrilled to hear that you loved the creative room design, clever layout, and thoughtful details. It’s great to know that our breakfast, red tea, and attentive front desk team made your stay even more enjoyable.We look forward to welcoming you back on your next visit to Vienna for another exceptional experience!Warm regards,Christian E. Klaus, General Manager

住宿方回覆: Dear Guest,Thank you very much for taking the time to share your experience and for your positive rating!We are pleased to hear that you enjoyed the friendly service and appreciated the upgraded room with the stunning view of St. Stephen’s Cathedral. It’s also great to know that you liked our sauna and fitness centre.At the same time, we sincerely apologize that the cleanliness of your first room did not meet your expectations. Your feedback is very important to us to ensure better consistency.We hope to have the pleasure of welcoming you back to SO/ Vienna again soon!Warm regards,Christian E. Klaus, General ManagerSO/ Vienna

住宿方回覆: 尊敬的賓客，感謝您在入住後分享您的回饋。我們很高興得知您對房間的迷人景色、我們的服務、優越的地理位置以及餐廳都非常滿意。對於您入住期間遇到的熱水和空調問題，我們深表歉意。請您放心，我們正在努力改進這些方面，以確保未來為賓客提供更舒適的入住體驗。我們期待您再次光臨維也納SO酒店，享受更美好的住宿體驗。此致，維也納SO飯店總經理 Christian E. Klaus