訪訪客用戶Stay was excellent people are extremely great and helpful but post stay makemytrip services in the arranged vehicle were pathetic i being their elite client suffered a lot and inf-act their customer service representative kunal and garima made fool of me. I requested for preponed of vehicle and called them at 11 am to preponed vehicle from 5 pm they just make fool of me and still at 3 pm when i finally called them message is that vehicle will come by 5 pm
訪訪客用戶Very clean nice hotel with western standards. Friendly staff . Very good breakfast. Central air conditioning. Stayed for 2 nights while traveling in tamilnadu. Worked out well for us . Would stay again . On main highway in the middle of city .
EEASWAR52Liked · Though the first impression from outside was doubtful, the hotel was neat and clean from inside. The counter staff was friendly and cooperative. She arranged for the wheelchair facility which I requested for my mother. We were allowed to use the wheelchair throughout our stay which was very helpful in handling my mother. The rooms were large, neat and clean. The supply of toiletries, tea coffee materials were sufficient. The toilet was clean. The rooms (101 & 103) were clean enough. The AC effect in the rooms were good. The Fridge, kettle and other facilities in the room were useful. The room service and the house keeping staff were very good. The restaurant in the Ground floor was clean and tidy. Foods served were of good quality. A parking area was attached with the hotel. Overall, it was a great and safe stay. Worth for Money. Disliked · To start with locating the hotel was difficult. We had to spend some time before finding the hotel. This was because the hotel did not have proper sign board. The sign board which was available was serving only one direction of journey (opposite to our direction of journey). Absence of alternative restaurants in the nearby locality is a drawback. You may have to rely up on the restaurant down of Swiggy etc. This could be improved further.
訪訪客用戶Rooms and washrooms are clean. The only problem with this hotel is wifi. They give one time guest coupon code which can be connected to only one device. Signal strength is also average. Frequent disconnections happen. So, difficult to work in laptop
Dear Sir, Good Day!!! Booking Name : John Jijo Room No : #309 Date of stay : 25/01 to 26/01 I hope your doing great !! I just want to share some feedback of our stay in benzz park vellore on 25/012024 to 26/01/2024, so, I booked the room through make my trip. On 25th morning I called to the property and spoke to Ms. Sakthi regarding my late check in and I requested for late check out as well ,as soon as I ask for the late check out she was pointing about the tarrif for the late check out then I told her ok madam I will come directly an speak to you regarding this and i disconnected the call. I checked in at the hotel at around 6:00pm and I was again asking to Ms. Sakthi regarding the late check out the moment she said ,sir you have to pay half a day charges and I asked her how much is the half a day charges, She said Rs 2,500 need to pay. I agree to pay and i went to my room, Then I had my dinner in the restaurant which is close to the reception. The next day on 26/01/2024, I called to the room service around 12:00pm and requesting them to make a pesto sauce pasta ,first there were some Lady spoke to me and she passed a phone to some gentle *** then the gentle *** said sir I will give a call back regarding your order and he disconnected my call. I was waiting for this gentleman callback for more than one hour but I didn't not receive any call from them. Then I decide to have a lunch outside and i went out. Again !!! I called the room service at 4:00pm to place a order for a chicken grilled sandwich there was a gentleman took my order and he said to me it will take 25-30mins to deliver to the room, I said that's fine go-ahead with the order , Then I was waiting for my sandwich more than 40mins again I called the room service again and I asked what happen to my order, the gentleman *** replied to me that he have plenty of orders itseems so that's the reason it taking much time. Again I am waiting for my order. Mean while there was call i recieve from the reception I don't know who is the person who called me at 5:30 pm,,if am not wrong it would be Ms.Sakthi. So from the reception some lady called and said that I need to do the check out as soon as possible time, I replied to that lady in a polite way. Madam the reason Iam doing late check out is my transit train time is night 10o clock so atleast I need the room until 7:30pm. And again she was requesting me to vacate the room by 7:00pm because they are filled with booking so I need to clear my room and they will clean the room and give it to someone else itseems. After finishing all this conversation also i didn't receive my sandwich which I order at 4:00pm then I lost my patience i step down to the reception and I met Mr. Vinay. I explained everything about all the issues which am facing then he apologize to me then finally i received my sandwich at 5:40 pm if am not wrong . Regarding the cleanliness of room is not up to the mark ,the room which I got (#309) is worst in condition the bed line