溫哥華希爾頓逸林飯店

Upon arrival we were notified of renovations, this was not told to us prior to the booking. Our first room had black mold all over the bathroom ceiling. We got switched rooms, although both rooms did not have a couch like in the listing. Much of the furniture and curtains were coming apart. Without notice they had shut off all the water throughout the building in the night. Which was awful as we got back to the room late and had no way to wash our hands, faces, shower, or even flush the toilet. They were also doing reconstruction in the room below us at 5am so it was quite noisy. They did not do anything for the inconveniences, it was an awful stay.

Truly disappointed with this hotel! The hotel is in complete disarray with total lack of upkeep. The hotel elevator, in a three-story hotel, hasn't been operable for MONTHS so we accepted a first-floor room. The couches were apparently disinfected with bleach during the pandemic (years ago!) so the pleather exterior is peeling away. It looks like it should be in a landfill rather than a hotel room. The front desk staff offered to cover it with a bed sheet if it bothered us; we just avoided sitting on it altogether. The bed linens had the dried remnants of blood on the duvet. The curtains were tattered with the hems unraveled and a watermark nearly a full foot above the floor leading me to believe there was a flood at some point and it wicked up the water. The wallpaper was peeling near the vanity. The vanity sink fixtures were not properly secured and were loose, not to mention the fact that the hot and cold supply lines were reversed leading us to initially believe that there was no hot water at the sink. Our room was near the linen washing area on the first floor which they left the service door open the entire time we were there for two days. In addition, there was a fan blowing to dry the floor in front of the leaking icemaker rather than fixing the leak itself. I made the front desk staff aware of these issues; they appeared to be attentive, but ultimately tone deaf, them stating the renovations were "clearly stated online" which they are NOT. We will NOT be returning!