韋爾麗思卡爾頓俱樂部飯店

I was extremely disappointed with my stay at this hotel. The manager had a terrible attitude and treated us very badly. From the moment we arrived, he was rude and unhelpful. We tried to address some issues we found in the room, but he simply ignored our concerns and was even aggressive in his responses. I have never been treated so poorly at a hotel before. I do not recommend this place to anyone and hope they improve their customer service in the future. His name is Zach Penland.

Expected more from a Ritz for service. Front desk is not knowledgeable. Bar is rarely attended to. I never witnessed the 5 o’clock toast and the 4 o’clock cookies were not available past 4:10. Not sure why there isn’t more provided based on occupancy. Pool is not serviced. Worst part is the screaming children. Signage says no yelling and no one maintains this or adheres. Disappointing.

What a wonderful experience. Started with a wonderful concierge heather, who worked with us pre arrival to make our stay exceptional. Greeted by the great valets who parked our cars and hauled our family of 8 stuff to our 3brm residence. We were then greeted by Max at the front desk, who made check-in a very pleasant experience. The property is what we expect at the Ritz. Having visited several, our expectations were quite high-we were not disappointed. The 5 o'clock toast was fun. The heated pool and hot whirlpools were beautifully appointed. Access to river walk was easy, and the mountains were gorgeous with snow and blue skies. The residence was amazing. Great beds in all rooms, fireplace, bathrooms, laundry and kitchen with all needed utensils. My family is looking forward to our next visit. If there was any suggestion we could offer..... maybe open the hot whirlpools to adults prior to 10 am? see y'all soon!

We would stay here again. Very nicely appointed 2 bedroom condo with hot-tub and pool and bar in Lions-head. Restaurant closed for the season mid way through our October week here and we did miss having it as our only complaint. Other restaurants are not that close. Convenient hotel shuttle to main Vail village as well as Vail shuttle, so no need for a car on the mountain. Definitely more luxurious than most of the Westin timeshares we have been to. We plan to return. No spa but we enjoyed going to The Four Seasons nearby for treatments and spa circuit.

Just got back from the Ritz Carlton Vail after five blissful nights, and let me tell you—they haven’t skipped a single beat in the last seven years. In fact, they might have turned the dial up. The service? Top tier. And if you’ve read my other reviews, you know I don’t throw compliments around lightly. This place is so flawless, I don’t even have a single witty complaint to offer. Not one. We rented directly from Berkshire Hathaway, which included daily maid service that kept the room spotless. And by spotless, I mean I started questioning if the maids were ninjas. The kitchen? Equipped with everything short of Gordon Ramsay himself to make a gourmet meal—but let’s be real, I wasn’t cooking. Thankfully, some of Vail’s best dining is just a short shuttle ride away. The bar staff? Beth and Kat deserve gold medals for their friendly service and killer cocktails. And the nightly live music? Absolutely terrific. Oh, and the cookies at 4 PM for the kids are apparently a local event because I’ve never seen children line up with that level of dedication. (Adults, don’t worry—we get 5 PM whiskey shots. It’s a perfectly balanced ecosystem.) The heated pool and whirlpool? Heaven after a day of skiing. And the fact that this place is somehow better than it was seven years ago? Unheard of. So much so, I’m now seriously considering buying a property here—and not just because I’m still riding the high of daily maid service and whiskey shots. Kudos, Ritz. You’ve outdone yourselves. Again.

After coming to the ritz annually for years, we found the service for the rooms (cleaning mainly) to be not up to par. The room temp was set to heat and our bedrooms were very warm every night. The living/dining and patio were perfect and we loved the view and our condo. Be sure to ask for a fan and a humidifier. We love Vail and the Ritz—