索奈普飯店

Beautiful hotel, service was lacking this time We always enjoy our stays at the Sonnenalp. The bell service was particularly good, especially Jacob from Alabama and the other guy from Minnesota. We normally love eating at the Bully Ranch but our server had to leave midway through our meal and the person who took over did absolutely nothing. We had to track him down just to get our check. And the service in the hotel was particularly slow this time around. These things, while normally just minor frustrations, are compounded because we have a medically complex child and having to wait or go without because no one is following up can be very challenging. Given the cost of the hotel and its location, we do expect fantastic service. We were disappointed this time around, and may try another hotel next time as a result.

Great location, very friendly staff. Lodgpole room’s balcony was over the vail village walkway, which had great views of the main street and mountains. Pillows are feather down which was not great for us. Upon checkout, we learned they have a foam one that you could request. Treff and Bully Ranch were onsite and good.