阿拉貝爾韋爾廣場洛克度假村

The room was exceptional, but the service was lacking. We ordered room service and by the time they brought the items we needed the food was cold. Several times the keys stopped working to the room so we had to go downstairs have it re-keyed, no apology no explanation, no caring. Staff can and should do much better.

Very nice and well maintained property. Our room was spacious, clean and quiet with a very comfortable bed. Staff were always friendly and accomodating. The only minor disappointment was the spa was closed for maintenance but not a huge deal. Highly recommend this hotel to anyone looking for a top end facility while in Vail!

Arrived early and was told room would be available. Said they would send a message. Hours later, came back and receptionist looked like she forgot, then two people said they would let us know personally when the room would be available. Came back again around 3pm and was still not available, and after I addressed concern they finally gave us a room.

Upon making our reservations, we shared that we were celebrating our 29th wedding anniversary. We also asked for a list of restaurants that were open since it was the shoulder season. The Hotel responded sharing that they would be glad to provide us a list of restaurants upon our arrival. Upon our arrival, not only was there no list of restaurants provided or shared, there was absolutely no acknowledgment of our Anniversary. When we stayed at the Broadmoor to celebrate our 25th wedding anniversary, the Broadmoor upgraded us to a cottage. If you’re familiar with the Broadmoor, the cottages are multiple thousands of dollars per night. Over the three days we saw various different staff at the makeshift front desk. ( There was no note of any construction at the time we made our reservations.) And not once were we asked how our stay was going. This is our second stay at this beautiful hotel but unfortunately it may be our last. The customer service at the front desk was zero and frankly, overall we were very disappointed in the whole experience.

The room was fabulous! Very clean and comfortable. Very close. To the Gondola and the hotel has a Ski Valet service. The Tavern offers delicious food (The Onion Soup was delicious) and a market to pick up other things is about a 3 minute walk.

Ski slopes were easy to walk to and the ski valet option made a big difference at the end of the day. We ate dinner at the hotel twice because it was excellent and convenient.

Wow, greeeeat service. Since you arrive the service is amazing. The breakfast delicious, service again, incredible. The room super spacious and comfy. 10/10

We stayed 2 nights and had no air Condtioning. We called the front desk the first night and he came up and looked at it. He told us it was not working and he would get us a different room. Hour went by and I called again and they said they would move us in the morning. The next morning came and called the front desk again, the last up front had no notes saying they were gonna move us. So she said she would get us moved in the afternoon and that she would text me when the new room is ready. We went all day with no text or call. So we had yet another night with no air conditioning. We left early due to the terrible service. We paid a lot of money to stay at a luxury resort but it was not worth it. We would like are money back or a refund of some sort.

El cargo de preautorizacion. Fue confirmado desde el inicio ahora tengo un cargo de 400 usd que no debió de pasar