韋爾萬豪河濱樺樹飯店

We recently stayed at Marriott's StreamSide Birch At Vail and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including food and drinks and personal items. The hotel manager initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues and failure to provide promised compensation. We were not looking for anything more than a reimbursement for the items that were taken but we have had no follow through.

We recently stayed at Marriott's Streamside in Vail, CO, and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including over $300 worth of food and drinks and some personal items. The hotel manager, Daniel, initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues.

If I could rate zero stars I would. I am a vacation club owner and came into this unit for a week from Chicago. I’m in the 1st level and look over a large mound of dirt out back …an embankment. More like tree roots and weeds. And the appliances are loud and making popping and drilling noises. The second bedroom overlooks a construction dumping ground. Oh and I paid for this lovely week excursion. I’m hotter than hades and Mariott doesn’t care at all which is what is so disappointing. I was told this was my fault since I requested a two bedroom and it’s the two bedrooms that back up to the embankment. No one ever mentioned that at booking and as a matter of fact, it said overlooking a stream. Also no other availability and essentially told me take my issues and ……

So if I were here during ski season this room would be fine, it's well appointed and clean. however, it's summertime, and I have no balcony to enjoy the morning coffee on, or an afternoon cocktail... and my view is a parking lot, although I can see a mountain over the other buildings and the lot. This was a return stay, as Marriott gave me a "deal" if I'd come back to consider buying into the time share. That isn't happening as I'm not impressed overall. IF you stay here, demand a room with a mountain view and a balcony, at least the view.

I reserved a studio villa at Birch and it has a murphy bed. I honestly think the one weird thing (and I've stayed at other places/hotels with Murphy beds) was there were no sheets ready to go on the bed and pillows were no where to be found. Had to dig around and I found a bag in the closet that had a flat sheet and a pillow, but surely it is all extra bedding. Not even a comforter to be found. Never had to make my own bed in a hotel...

We were not given the room they told us we'd get; just excuses. Only one building has air conditioning and they seem to reserve it for cash paying guests not Marriott members; windows in the non-air conditioned buildings only open a few inches; the bathroom had no far; highway traffic noise is annoyingly loud and continuous; the pool floor was dirty with screaming kids and is too crowded and small for so many rooms and people; the people at the desk were snarly and a Gen-Xer had the audacity to tell us (owners who pay high, multiple Marriott maintenance fees each year) that the hotel mgt. expected us to wash our own towels, when we asked for a few more. When we requested a bath mat, from the same Gen-Xer at the desk, he never sent it up to our room. This facility is way below par with other Marriott's.