韋爾海斯豪華精選度假村(The Hythe, a Luxury Collection Resort, Vail)

When we checked in they didn’t tell us us that the A/C wasn’t working in our wing of the hotel. We didn’t realize it was out until later, when the engineer told us it had been out for several days. They finally changed us to another pair of rooms (we originally had a 2 bedroom suite). The man at the front desk told me his manager authorized a significant reduction in the rate. When we went to check out, they tried to charge the full rack rate for the 2 new rooms. When I complained to the manager that morning she told me that there had been no notes about the new rate, and it took her about 3 hours, having to call multiple people to clear the problem. It is beyond comprehension that a major corporation like Marriott can’t have systems in place to train employees to adequately manage their luxury hotels.

This place is amazing, 24hr pool, great restaurants, the spa is big and with alot of amenities. Will go back again only downside is no free parking and can’t Venmo tips to housekeeping.

Increible todo en el hotel, nuy buen servicio, muy bueno para los niños y viaje en familia en general

Cobran exceso de impuestos adicionales (locales) incluso en el consumo del bar y en el restaurante en desayunos. Absurdos . Y el servicio es malo . Solo algunos son amables. El servico de chofer bueno pero deficiente. Y los choferes con mal trato

Super uncomfortable pillows. Thanksgiving day maintenance was working on something next to our room and hammering (super loud noises) We did not sleep well at all because each time the thermostat would turn on there was this super loud knocking noise? Super horrible experience and waste of money ;＜( I informed the front desk but I haven't received a call from management.

El hotel esta bien pero tengan mucho cuidado a la hora de pagar que no les manden su recibo por correo, me cobraron 2 veces el hotel con la tarjeta de garantía y por mas reclamos que e hecho no me han reembolsado

Amazing property, beautiful location. The staff was incredibly helpful on many requests. the shuttle service was wonderful, even at 2am!! Rooms are gorgeous as well.

Property had a lot of new staff that needed training. Check in was a poor experience for a high end hotel — no greeting, check in desk was disorganized, floors were being mopped, and bags were not delivered to the room promptly.

El hotel hermoso!! Me encanto!!