Dear Sir / Madam, I am writing regarding my stay in Hotel 7 Apple Vadodara(Address -Old Chhani Rd, Next to D-Mart, Sardar Nagar, Sayajiganj, Vadodara, Gujarat 390002, which was not satisfactory, due to incorrect information of accommodation description provided. Between 16 March 2024 and 17 March 2024 I stayed in your hotel in room 412 on the 4th floor. I have booked the "PREMIUM QUEEN ROOM" one day before my stay, as you may see in the enclosed BOOKING VOUCHER. it was stated that superior room has the size of 40 sq. meters and balcony. However when I have arrived I was accommodated in much smaller room, no Mini Fridge, No Dental Kit, No Kettle. I have informed receptionist, about this, however he/she hasn’t provided me a new room, since the hotel was fully booked and he was not in the position to find an alternative room like the one I booked. Moreover, at the end of my stay I was pre -booked the full amount for the cost of stay in premium Queen Room.
Yours sincerely
Udit Topre
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