Dilly6396
2023 年 6 月 10 日
My husband booked this place for my birthday and it truly was one of the worst experiences ever! The management are greedy for one thing only and that is money they do not care about guests. We arrived late at night to a very dishevelled looking entrance, a member of staff emerged from somewhere and showed us to our room, no welcome drinks nothing. Upon entering the room a cheap air freshener smell hit us, this i realised was to mask the smell of the sewage. The room was also very dated looking, along with tatty furniture, old rug and a very dated unkempt looking bathroom. I was very upset as my husband had paid £550 per night for this! There was no welcome note or Happy Birthday or any personal touch (they will only do anything if you pay them) we have stayed at countless hotels over the year and celebrated anniversaries/birthdays and any decent hotel will at least put a few petals or a small card cake etc in the room when queried their response was "you didn't pay for anything extra", we were not expecting a full blown set up, just a small touch. The TV was meters away from the couch with just empty space in between, there was a kitchen but no bar stools or dining area, just an empty orange/yellow timber space. As the room was awful we asked to speak to a Manager who took up the conversation with us via Whatsapp, she said she would show us a cheaper room which I agreed to stay in so I can get out of this tatty room but then she said she wouldn't refund the difference as we had paid considerably more for our room and the newer cleaner room was very small but much costs much less, she thought she was doing us a favour!, she communicated to us a very passive aggressive manner (whatsapp messages as proof) at this point we realised there was no point in communicating with this person as she had zero interest and it was by now 2am. She had no concern or care, to get us off the phone she said she will come and see us the next day, that never happened instead the front of house said they will send us a fruit platter and organise something special in the evening. They never moved us, but the fruit platter did arrived however the something special in the evening turned out to be decorating the table outside without any food/drink so we asked them what the point of that was?"again they became funny with us so we said just leave the table decoration we will go and have our own meal outside the hotel as by this point I didnt want to spend a penny more at this horrible place. The nearest restaurants are about 25 mins drive away and it costs approx £12 in cabs but I just wanted to get away from this place. I would also like to add that even water is extra not one bottle is complimentary although the tea bags are but they want you to purchase the water to make the tea! The orange juice at breakfast is cheap cordial and again I wandered how these people can justify a hefty price tag if they can't even provide fresh or semi fresh orange juice for their bed a
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