天鵝飯店

We booked tonight for the Steak Night £30 deal to include a bottle of wine. On ordering our wine we were told there was a surcharge of £5 for the wine we always had at no extra charge. We ordered extras: onion rings and pepper corn sauce. Ollie said “he needed to do the maths” and put it on a tab! As he didn’t know what the bill was. He went off to talk to a man at the end of the bar for the duration whilst Paige was polite and served our food whilst he clicked his fingers to see to us. I wasn’t impressed by his attitude. The bill came to £49.80 almost £20 over the £30 meal deal. Living in Upton and having used the Swan regularly, we would not recommend to friends and family and use again after this experience tonight.

Visited during a quiet lunchtime on a sunny midday week day. The lady behind the Bar was pleasant and friendly. After eating at The Swan Hotel previously, (under previous management), we looked at the menu and decided to grab some lunch. After waiting 35 mins for a Bacon Chop and Scampi, we received our food. The bar was quiet about 4 couples eating, we received our food, one plate at a time from a young man, who was also pleasant and friendly. The food look really unappetising. Very plain and boring. Yes, it’s Pub food but come on! My Bacon Chop was really dry and tough, as if it had been defrosted quickly, and/or cooked in the microwave then finished on the chargrill. The fried egg was overcooked and tasted strange and not nice. Both chips were just warm. My wife’s Scampi was ‘just okay’, but fried heavily, the mushy peas were bland and cold. We ate our food as we were starving having had the 35 mins wait. No one came to check on us. After the meal I spoke to who I believe the Landlady. She was very pleasant when I spoke with her. I gave her our feedback to assist the business as locals we always try and support local where possible. I did not want any money back as I would ask for that. She mentioned that she normally gets very good reviews, which I can see on Trip Advisor. But I just don’t get it, really? Is this the best Upton has got to offer nowadays? Very disappointed by our food , although the staff were good.