梅費爾飯店(Mayfair Hotel)

Grand hôtel accueillant.

Pleasant and modern hotel in Mthatha. Nicely located to the mall and the breakfast buffet is great.

My stay at the Mayfair hotel in Mthatha was such an awful experience. The staff was not so passionate nor were they aligned with the values of the industry. Thin walls- I barely slept as I could hear the TV in the room next door, called tirelessly to get the front desk to fix the situation, they failed. Placed an in dinning order, the lady on the phone was just plainly rude. Asked for a packed breakfast as I had to rush out to the airport early morning. I mentioned this upon check in, I called 30min before my departure to get breakfast ready. The guy came with a bacon breakfast after I had mentioned I don't eat pork- I had to leave without breakfast. I would never ever spend a night at this establishment and if you are reading this, I highly advise you take your money elsewhere. These people are literally running a circus! They absolutely have no idea on what they are doing!

I found Mayfair to be located in a right area for someone like me who is always on the road. I visited the hotel for the first time in October 2021 with a colleague and i was back again in April 2022 with a family. The area feels safe, rooms are clean and the staff are friendly. I give it a 5/5.

The visit to the hotel was great. The room was presentable, the service from staff was professional. The breakfast and dinner service can improve a bit but overall it was a good experience for the entire stay.

Great clean rooms and helpful staff made for a great overall experience. Thanks to Lex and great team for helping out with my stay extension (twice) and making sure everything was sorted and in order.

I had no problem with anything about the facilities; I just the staff I feel can do better. It was my first stay, and I was literally just checked in. I had to ask where's the elevator, where do I find my room, what time is dinner, where do I find the restaurant/bar, etc

I had been in the EC province for 3 weeks and two weeks I had spent then in EL. Honestly after my stay in EL I was not expecting much. I was booked into Mayfair hotel, I was very sceptical about staying there but honestly I was very impressed from day one, the rooms are clean, the staff there is so pleasant and always ready to assist. Because of health issues my food can be to demanding but honestly the chef's where very understanding and they really helped with giving what I needed, the housekeeping staff where also quick to respond. Honestly it's a pity there is no Mayfair in EL because I would choose to stay there anytime. Lex is really running a fabulous team from reception to the kitchen. Please keep up the good work.

This was one of the smoothest check ins - upon arrival everything was ready! The room was comfortable, with everything that we needed - it’s was extremely hot when we arrived, so the aircon was a godsend. The restaurant was suitable, although with a limited dinner menu - the portions where healthy. Room service was impeccable!