懷特沃特水療飯店

Great Hotel & Spa, Good Location, Really Nice Food.

Disappointed First impressions was a disheveled man at the desk complaining we were too early to check in. A lovely young lady came and checked us in no problem. The executive room overlooking the river was lovely although it needs a little updating. On closer inspection the room and bathroom needed a bit more cleaning. The lift wasn’t working which wasn’t really a problem for us. We went to the spa to be told the steam room and jacuzzi weren’t working, thought ok went in the pool it was absolutely freezing. Lay on the sun beds to warm up and the windows you couldn’t see out of them they were that dirty. A lovely view from there if you could see out we paid a lot of money for this experience so very disappointed The rest of the staff were lovely and the the food was lovely

Worst ever... Well we had booked in for ⁵ nights, and left after 3. So disappointed..we wanted a relaxing break before the Xmas rush, and we were so stressed. Room was freezing and filthy. Bathroom was good but dirty. Breakfast was good then first day, and by the 2nd, it was terrible...I mean burnt beans! The food at dinner was good, but very pricey for ³ stars. While your eating all you can see is dirty and cobwebs everywhere and ripped seats. The music had us crying in our soup....come on how depressing is Julio at dinner. Staff were great and friendly. Outside was pitch black at night out the front. It's described as disabled friendly, but I use a stick and had to go down stairs to get to gym and restaurant. And some effort on the Xmas decks would have been nice.....what a waste. Have never left a hotel early. Spa staff had no interest....steam room was great. Pool was below freezing, and changing rooms were filthy.

Enjoyable stay We enjoyed our stay, however our room was small and dark but comfortable . Staff were very nice. The hotel did look tired in places. Would stay again but would ask for a different room

Wonderful. We thoughly enjoyed our stay I would definitely recommend. And we'll be back next year. Its in such a lovely location. The breakfast and evening dinner was just lovely. Thanks to all the staff for your incredible service.

Janet on reception was extremely welcoming, friendly and helpful which really helps when you are working away from home. Lovely hotel to stay in.