怡保淡汶-溫泉高級套房

The apartment location is confusing, owner need to closely look who cleans the apartments as sheets were dirty and furniture not clean properly. Easy check in and rest is good except not having a mirror in the bathroom.

Never stay here! 8 reasons I wrote to them: #1. You said check in time is 3pm but we waited till 3.12pm for you to come back to us on the QR code. By right you should have given ample time prior before 3pm for us to complete the check in process so that we can get into the apartment by 3pm. What a waste of our time. 😡 #2 We thought this is a hotel stay when we booked through Trip.com. The name Onsen Premium Suites @ Tambun Ipoh is so misleading. We thought its a hotel stay but turn out to be a apartment with no service at all. If we knew this is Sunway Onsen Suite, we wouldn't have book. #3. The locker is so so difficult for senior people like us to see. Please la, have some sense on this. We couldn't unlock the post box for the keys & needed help from the security guard. #4. For goodness sake, provide a tray in the bathing area for us to place the toiletries. We have to put it on the floor & bend down to get stuffs when bathing. You really have no sense of service. #5. We nearly fell while bathing because of the slippery floor. Please la provide bathroom floor mat for safety reason. #6. For goodness sake fix a mirror above the toilet basin. This is a basic requirement in a toilet. I have to run to the room for the mirror to shave everytime. 😡 And the floor was wet when doing that. Guna la otak! #7. This is the only mirror in the whole apartment & please la fix a light above the mirror. So dark! Can't hardly see myself in the mirror. Mana otak you! 😡 #8. We whatsapp called your mobile so many times but you never bothered to pick our call. Come on. Don't be so rude. 😡 We requested for a clean towel. If this is not part of the service, let us know quick la. We waited & waited