泰勞南園貝斯特韋斯特優質套房飯店

amazing hotel. amazing service. the rooms were clean and it was very quiet.

お部屋のタオル交換をしてくれてなかったので、自分たちでフロントの方に言って出してもらいました。その時の対応は良かったですができれば掃除もして欲しかったです。

Clean, updated interior lobby and hallway. Rooms have dated colors but were very comfortable. We have stayed there many times and would stay again when in the area

Room was very nice, and loved the breakfast ,housekeeping was great.

Bathroom lights were burnt out, hair on the "clean" towels, fecal matter on the back of the toilet seat, unknown substance on the bed cover. Asked for new towels and were given more which also had black hair on them. Could hear the "neighbor" all night long. Breakfast not good but was stocked.

When I got into my room the inside door handle fell off. After working to get it back on and open the door, I went to the front desk and immediately reported it. I was told they would let maintenance know to fix it the next day. ( I wasn’t even given an option to move to another room!! And the hotel was not full so there were other rooms.)Then within about 6 hours I had to have my keycard reprogrammed because it would stop working. I was blamed by the clerk and told that I must be demagnetizing it. I explained that I didn’t have anything magnetic to demagnetize it. The clerk did not respond. I had to go back to the front desk and tell them about the door handle again the next day and they acted like I was bothering them. I was told that maintenance had been notified while she got on the phone and called maintenance in front of me. I have been to this hotel many times over the last 10 years and this was by far the worst customer service I have experienced.