This is a great hotel in the safe part of town. Many restaurants, mall, and beautiful location. Well lit parking and clean lots. I was extremely satisfied with my stay here and would recommend this property to other users.
From the awesome Customer Service, starting with Armando, John, Shakeem, and the icing on the cake was Ms. Rebecca. These four people are the epitome of what Customer Service should be, my husband had a surgical procedure, and instead of driving back to Dallas, approximately 140 miles one way we decided to check into getting a room at Comfort Inn on Reick Rd in Tyler, TX. The Staff eased my worries, and made me comfortable. The room was very clean and it made us feel like we were at home. The room was set up very comfortable, and effectively, it met our every need.
JJames DI rarely leave reviews, but I felt compelled to leave this review. I was in town celebrating my daughter's 1st birthday, and I shared this information with Renee, who was working at the front desk. To my surprise, Renee said excitedly, “We love parties! We will make the day special for your daughter.” Erika, a cleaning staff member, overheard our conversation from the back office and said, “We will help you decorate as well!” Not thinking too far into their statements I ran around town trying to make my daughter's day special. After picking up her cake to my amazement, I came back to see a picture-perfect fully decorated area. I’m not kidding; every single employee working that day came by to wish my daughter a Happy Birthday. They totally went up and beyond making her day so special. It was a day I will never forget and cherish for the rest of my life. Thank you, Renee, Erika, and all the staff who helped make my daughter's day special and made us feel at home. If you’re visiting Tyler and want to feel welcome and at home, I highly recommend staying here. I know whenever I am in town again, I will stay here.
SSharleen CamposWas charged an extra fee for needing to check in a little early because we came in for our granddaughter graduation and would have missed the window of check in. Plus our coffee pot cracked and started leaking every where after the first us. Could use with some renovation, especially the stairs...Terrible!!!!