Kesselspitze Valamar高級飯店(Kesselspitze Valamar Collection Hotel Superior)

In één woord “tophotel”! kamer: koffie en thee, slippers, badjas, frigo aanwezig, fijne keuken, prachtige wellness met diverse sauna’s en buiten jacuzzi met zicht op de bergen, Shuttlebus naar centrum. Te voet ongeveer 10 min. Hotel ligt naast skilift. Het personeel leg je in de watten niks is er teveel voor hun. Wat een service!

Dieses Hotel ist ein sensationelles Hotel! Wunderschön eingerichtet, tolles Personal, sogar eine Piz Buin Sonnencreme war auf dem Zimmer, um beim Oster- Skifahren keinen Sonnenbrand zu bekommen. So ein Service habe ich noch nie erlebt! Frühstücksbuffet war auch großartig! Wieso dann trotzdem nur 4/5 Sterne? Einerseits hat das kalte Pool, die heiße und stickige Luft im Poolbereich die Laune etwas getrübt. Auch der Skikeller bzw. die für die Zimmer vorgesehene Skiaufbewahrung ist winzig (für ein Dreierzimmer gab es nur zwei Halterungen). Was uns aber wirklich gestört hat, war das Mittag-/ und Abendessen. Leider hat das überhaupt nicht geschmeckt, egal, was wir probiert haben. Fad, ungewürzt und absolut nicht das, als was es angepriesen wurde. Schade! Wenn das Essen nicht so schlecht wäre, wäre das Hotel ein absolutes Traumhotel!

在上陶恩滑雪時很棒的飯店。滑雪纜車就在滑雪更衣室外面，是滑雪進出的最佳地點。美味的食物和友好的工作人員。我們還充分利用了水療設施，經過一天的滑雪後，這真是太棒了。飯店營運免費迷你巴士，可接送您前往鎮上的任何地方並接您，每天服務至午夜。

首先我要強調的是，這不是服務和賓客關懷的問題！總的來說，我想讓大家知道如果你想在這裡度假的話會發生什麼（價格水平很高，據說是 5*，但實際上是 4*S）。根據我們的經驗，我的判斷是 100% 出於信念，純粹是建設性的。關於報告：經過廣泛的研究，我們在預訂前找不到任何有關食物或其品質的真實信息，這就是為什麼我們最終在嘉年華 24 期間在酒店預訂了幾天，因為位置優越（保證有雪，而且滑進滑出）。第一頓午餐後，是一次非常清醒，甚至不說可怕的味覺體驗，新鮮出爐的牛肉條和蔬菜片在我們眼前毫無味道，肉很容易被誤認為是鞋底。奶油西蘭花湯沒有味道，而且一團糟。更不用說晚餐了……開胃菜包括起司湯：非常濃，而且又太濃稠了。婚禮湯：現成的湯麵和拉弗蔬菜湯中的一種切片白香腸。魚：兩條熟透的魚尾，配上煮過頭、調味奇怪的蔬菜，不小心用烘焙紙包裹著。肉：塞格德燉牛肉，主要是高麗菜，水汁裡有一些肉，也沒什麼味道。總而言之，只是簡單的蹩腳，沒有一絲偽裝或努力。食堂——吃飯！第二天，我們讀了晚餐菜單，詢問是否可以點一份維也納炸肉排和薯條。工作人員非常友好並且滿足了我們的要求。我們心想，這應該是一件容易的事（在奧地利）？！ ……晚上向我們提出的問題是：您想要雞肉還是小牛肉製成的炸肉排？？？我先生點了小牛肉，我點了雞肉。然後是一塊現成的冷凍肉（在麵包屑中可見），根本無法食用。再一次，只是不小心吐了出來。沒有檸檬，沒有酸果蔓果醬。我想表達的是，簡單的菜餚，一手好家常菜，我們絕對是幸福和美好的！它不一定是“美食”，而只是準備和呈現過程中的品質和熱愛。然後我們和酒店經理交談。他說他完全無法理解，尤其是食物總是被稱讚和高度評價「味道根本不同」...結論，我知道吃冷凍食品和糟糕的休息站食物和好的家庭烹飪之間的區別（正如所寫，我們真的很感激！！！），只是品質！不會再有團聚。感謝所有服務人員（Borjan 和其他人）以及兒童俱樂部的 Maja、接待處、清潔女工，尤其是那張漂亮的臉

Spent a week here with my friends. We got in quite late and were immediately welcomed to a quick check in. They even allowed us to go to the dining room and get a plate of cold cuts (bread, cheese, meats, olives) before we went to bed, which was most welcome after a long day traveling. Room was lovely. But excessive warm, so we left the windows open all the time. Housekeeping was great, room was always clean and pretty, and there is a turn down service that leaves you chocolates and freshens up the room and turns on certain lights so its welcoming when you come back. Hotel decor warm and inviting. They have a really nice spa which I spent a lot of time in. Maybe its because I'm American, but I didn't really know how to use the saunas, and I felt there wasn't any instruction. Luckily, when I got a spa treatment (a great massage!) from Sara, she took the time to give me a little tour and explain to me how it worked. (There is a system of going to a particular sauna to start and then taking a quick cold rinse shower, and then the second sauna, and another cold rinse shower, and the third sauna, and then followed by pool and jacuzzi). Sara is a great representative for the spa! (Had a treatment from another masseuse, and didn't not enjoy that as much, she was a bit rude and like she did not have the time to deal with me. I checked in a half hour early for the appointment with the front desk and just let them know I was here when they were ready and I'd be reading in the chair fifteen feet away. She came and got me and said we needed to get started if we were to get everything on time...why tell me that when I was super on time?, there was also other little things that did not make it a great session). I really liked that the spa had lots of comfortable seating where you could read and look out into the pretty snowy mountains. I was able to get through two books during my stay here. The concierge desk was extremely welcoming and the snow concierge arranged for me to go sledding. He personally took us and made arrangements with the business and told me how to sled and waited while we went up on snowmobiles and down on sleds. He was very kind and proactive about making arrangements when I brought it up to him, calling the business to make sure the conditions were right and finding in me in the restaurant. It was a great experience. They also handled the ski rental vouchers for my friend and you can buy your ski passes from the front desk, no hassle. . The ski rental place is really really close. And we were able to rent and leave it all in the ski room. We had our own bin with our room number on it, so it made it super convenient to just grab our skis anytime we wanted to go out. My friend arranged for a ski instructor to do a private group lesson for 4 of us during our first few days, and it was a great experience. He met us at the hotel and worked with us all day, came in during lunch and took us a

The hotel sits appx 2km outside of the main Obertauern village which suited us perfectly. The hotel had a free shuttle if you don’t want to walk. It’s a really comfortable hotel with excellent facilities. The staff are extremely helpful and nothing is too much trouble. We had a really comfortable room which included everything that we needed for our stay. The standard of decoration was very high. Great spa area and we both thoroughly enjoyed our de-stress massage. A number of different saunas to choose from and a fresh water pool. The gum was great - air conditioned with up to date Techno Gym equipment. Right next to the ski lifts, this ski in/out hotel was a great choice and we would definitely return. All round a great week

Good things to point out: - LOCATION for a family vacation (as it is a walk away from Obertauern party centre, while still on the slope, allowing a ski-in/ski-out experience - very FRIENDLY AND PROFESSIONAL STAFF trying hard to accommodate your needs and wishes (special mention to Danilo serving you at the restaurant!) - LUNCH during the day (light full-board), which even had a live cooking station and is not a "ski-jause" you see in similar places - kids/teens play area was a magnet for the youngest - free garage for your car Area for improvement: - Ski depot in the basement calls for renovation to match overall hotel standards and needs of all hotel guests (boot heaters, size of boxes). Also access for arrival/departure is not the best (stairs). - Regulation of temperature in the rooms (floor heating) should be better managed. Our room was so hot during the night, so we needed to keep balcony doors open to be able to sleep - SPA: Water in the pool was too cold, one steam bath in the basement not working... Overall, a pleasant experience and relaxing family skiing weekend in Obertaueren.

The hotel is situated in a superb location between 2 chair lifts. It’s the best ski in/out hotel I’ve stayed at. It’s very environmentally conscious too. The staff are all excellent, especially Ingrid and the restaurant waiters/waitresses. I have nothing but compliments. The food choice and presentation was exceptional. I would love to return again for another week of luxury.

The Best service and hotel where I have been on the mountain! Absolutely amazing! Recommend from the heart! Hotel is literally on the slope. Amazing spa with super clean warm pool and outdoor jakuzi. Room is big, clean and comfy. Food is delicious and every day different. Kids friendly. Over the top!