阿祖爾飯店(Hotelito Azul)

It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was! 1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee. 2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2. They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on. Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away). 3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen. 4. Rude unapologetic unwelcoming staff. (Language barrier perhaps). Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place. I would not recommend it based on service.

我們在 Hotelito Azul 度過了 7 天的整體體驗，非常棒！我們和另一對夫婦一起去，每個人都住在海濱套房（我們在他們上面，他們在地面）。房間乾淨寬敞。衣服的儲存空間有些有限，但我們充分利用了提供的架子/懸掛裝置。淋浴是一個夢想。女僕服務每天打掃我們的房間，做得非常好！我們喜歡每天留在枕頭上的零食。空調由您掌控。我們面臨的一個挑戰是房間裡沒有地毯，可以簡單解決。你要穿過沙子才能到達你的房間，是的，在進入之前有一桶水需要沖洗，但是我們非常需要一塊戶外小地毯，或者只是在床邊或床腳的東西上刷掉沙子，然後再進入房間。有趣的是，我們樓下的朋友在他們的床腳有一個很棒的跑步者，所以也許只要堅持下去就會產生巨大的不同！每天早上你醒來都會看到一個可愛的咖啡籃，他們會在房間裡根據你的需求補充飲用水。我們無法對員工說足夠多的好話。您可以透過 What’sApp 與他們溝通，What’sApp 可以快速回覆任何問題或疑慮，或在訂購食物/飲料時提供快速回覆。拉里薩（Larissa），禮賓部非常棒。她每天都歡迎我們，讓我們有賓至如歸的感覺，並在住宿期間受到照顧。無論是遊覽、當地美食/飲料還是後勤服務，她都為我們的旅行增添了美好的體驗。我們假期的大部分時間都從酒店租了摩托車，這是非常值得的。我們確實發現街對面的價格更便宜，但我們喜歡透過飯店租房的便利性。飯店的食物和飲料都很美味，儘管我們很快就了解到在海灘上吃喝確實很貴，所以我們明智地選擇了在酒店吃的時間/量。這只是隨位置而來。飯店的地理位置非常理想，因為距離海灘*****不太遠，越往裡開，交通就變得越糟糕。裡。僅供所有想要住在圖盧姆海灘的人參考，在 4 月至 11 月左右，圖盧姆會出現大量海藻，幾乎不可能在海裡游泳。包括 Hotelito Azul 在內的酒店盡最大努力清除海灘上盡可能多的海藻，但天哪，這是一場艱苦的戰鬥嗎？不幸的是，這限制了我們坐在海灘上的能力，因為唯一緩解炎熱的辦法就是戶外淋浴。再說一遍，這很可愛，但不是海洋。幸運的是，圖盧姆還有很多其他精彩的事情要做，我們認為這不會對我們的旅行產生任何重大影響。在天氣好的月份旅行的人可以在 Hotelito Azul 酒店享受美麗的海濱區。 總而言之，我們很喜歡在這家酒店的住宿，並期待將來再次入住！ 謝謝你們！

El Hotel es increíble y si personal brinda un muy buen servicio al cliente. Pase la estancia de mis vacaciones increíbles. Gracias

This place will try to tip you off and charge you for things they should not charge for. My GF got makeup on the blankets towles and pillow cases and they tried to charge me $400 at checkout for it and I had to argue with them for an hour to get them down to $200. Avoid!

Nos súper encantó!!! Samara fue de mucho apoyo y nos ayudó a resolver algunos temas. Los chicos del restaurante y bar muy agradables. La vista desde la alberca es increíble y el mar wooow!!! Definitivamente cumplió con las expectativas y esperamos regresar pronto. **Amamos a Milo, la mascota de la casa.

Your glass doors closure and lock design is flawed. These have been obviously worked on mechanically. Your glass sliding door shattered on routine closure, with normal and not excessive force. Your night clerk informed me that you would charge me for the door, a full 12 hours later at 2 am . At 5 am he called the police to ensure I pay for damages, instead of calling his supervisor. The doors are defective and do not close normally. I did not cause the damage to your glass which shattered during routine door closure. That you did not inform until I was departing and had called the police on me is beyond disturbing. Please return my $1500 and maintain/ repair your own defective doors. Please tell me who no one informed me that I would be charged? Why no one was available at night. Why the obviously poor design and defective closure are being overlooked as causative, when it is obvious that they have all been repaired at some point, and please let me know why on earth your desk clerk would call the police and not his superior. I paid rather than go to jail and not because I caused damage. Please fix all of your doors.

This is NOT a five star property. The amenities are close to zero and it has none of the basic or extra touches for a 5 star property. First the pluses : the beach setting and vibe is amazing. The rooms have a treehouse feel that is very nice too. Onto the many negatives. It started with them not honoring the ******* food and beverage credit for the 2 restaurants on property, apparently this was only for the rooftop bar (nowhere is this specified on the reservation). That turned out to be the least of the issues. The water was unexpectedly cut off multiple times during our stay!! I understand it could be a plumbing emergency but the communication around it was bad. When we went to ask at reception, one of the front desk especially seemed least interested in responding and told us ‘Atleast half an hr more’ and that’s it. We also had no hot water during our stay, all our towels had holes in them, no hand soap in the room etc etc I could go on about the other amenity issues. The other reviews say good things about the concierge service. We had a terrible experience. We had been trying to reach the concierge and front desk since we arrived and we had not received any responses. I have to call out Renato, who was an exception and really helped us out on the last day. However it turns out they had set us on mute/archived our chat prior to that!! If we had been in an emergency, we would not have been able to reach them and that is really terrifying for a tourist destination.

Where do I even start. This 'hotel' (more like hostel) was a nightmare of a trip for my sister & I from start to finish. Firstly, the staff are very dis-organise - for example, we were told we had a $350 credit to spend on one of the two restaurants, and that any drinks / food we would order at the hotel beach loungers would also be covered. However, at the end of our first day when I got the bill I was informed that I had to pay out of pocket because our waiter actually came from a café (which is confusingly sat at the entrance of the hotel owned but separately owned) not included in the credit. This was very frustrating for us because the food we had ordered actually came from one of the hotel’s restaurants, but because we hadn’t asked for a hotel waiter we couldn’t pay using our credit. When I raised this with the manager he was not understanding of the matter and did not try to resolve it by putting the bill on the credit as would be expected. Another key example is on our second day when my sister and I rented bikes from the hotel to go visit one of the cenote’s. These bikes were clearly in very poor condition, as my sisters rusty bike chain came off whilst we were cycling next to the highway. I had to borrow a locals phone to contact the hotel to send someone to pick us up, and it took an hour for them to do this despite the hotel only being a 15 minute drive away. As two girls travelling alone we were very upset with the hotels lack of urgency in dealing with this as t

Hotel muy bonito y estancia muy agradable, el único tema es que la alberca estaba en mantenimiento y no pudimos hacer uso de ella.