Bermuda is beautiful! I would’ve gone back for sure if it wasn’t for the attitude that was given. My mom, little brother and I all had to sleep with two blankets and 6 towels due to no heater. We called the office 3 times before 8pm. Told them my mom is anemic and the heater isn’t working. They finally had a nice gentlemen come check it out - he checked out both, in the living room and the bedroom. The man confirmed it’s not working and he will talk to the lady at the friend desk (Amy) to have us switch to another villa. It NEVER happened. They never even gave us more blankets, nor called back to see what the man said - nothing. The next day, I went to the front at 10am and asked Amy is there anything the hotel is going to do tab out this situation especially due to my moms health. Amy stated she will call her boss, Deedee to see further. 1 hour later, taxi comes to pick up my family and I to the airport. Of course Amy never called - same way no one called back last night after confirming how cold it was and how the heater doesn’t work. I advise the taxi to please stop down the hill so I can give in both key cards to the front desk and check out. I asked Amy if there is any updates and she replied that deedee will only detect $20. On top of only having to deduct so little Amy had the only attitude since that morning. My moms health is more than $20. I will b taking her to the doctors back at the states and hopefully nothing is wrong. Even the taxi lady told me I should go back and get my receipt (that wasn’t given to me when i checked out) because they are known to charge you and steal money. Taxi driver also confirmed how a lot of people complain about the villa and deedee is a b****. If it wasn’t for the taxi driver I wouldn’t have my check out receipt. And since they were sneaky in the first place, I took pictures of the entire apartment before and after and I would recommend anyone else to do the same. It’s Christmas Eve btw which is the saddest part. Thank you Amy and Deedee for having my mom sick on vacation and the holidays! ***I posted how many towels we had to sleep with to be able to stay warm!!*** Other than that, everyone in town was very nice and it was so beautiful. St. Regis will be our hotel next time for sure.
滿意
61 評價