Minthis 度假村

My place for calm and peace in the Cyprus mountains. This hotel is really luxurious, you can feel it from first step into it, all stuff super friendly and helpful, everything so beautifully decorated and made. The room is spectacular. Really the best hotel around Paphos

Amazing hotel, beautiful scenery. The facilities are great although it is not located by the sea

I previously posted a review about my family's disappointing stay at Minthis Resort, but I’ve deleted it due to the resort’s response, which shifted the blame on my family. It’s a lesson on how to make a bad situation worse for your guests. In their reply, the resort claimed we had used up all the hot water and needed to wait for the boiler to refill. This is simply not true. The hot water had been broken since 6 PM the previous evening, and nobody in my family had used it since then. Their maintenance worker confirmed the boiler was at zero pressure and needed resetting—a process I witnessed myself. He even mentioned it might need a replacement part, which wasn’t resolved before we had to check out. None of my family could shower before leaving, which is universally annoying for any family leaving a hotel. Instead of taking responsibility for their broken boiler, Minthis now chose to shift the blame onto us, their guests, by claiming we had somehow caused the problem. This is not acceptable for any hotel, and especially not for a resort that charges high prices and claims to be five-star. Mistakes happen, but the mark of good service is taking ownership for these. Very unimpressive. They served non-vegetarian cheese to my young daughter, despite us specifically asking for vegetarian. Mistakes like this happen, but rather than simply apologise, the staff tried to blame my wife for the mix-up. None of us could shower before checking out because the boiler was broken. Minthis is now blaming us for using up the hot water—which is clearly untrue. What’s worse than these mistakes is how Minthis refused to take responsibility, both at the time and now in their response. This behavior is unacceptable, and I would not recommend staying here if you expect a resort to own its mistakes and provide actual customer service. Im assuming another response from the hotel detailing out how it was my family’s fault somehow. If so, Im not going to go through this rigmarole of re-posting again, so just know I disgaree!