Jenica
2023 年 9 月 21 日
I recently had the opportunity to stay at the Royalton Grenada resort, and while it had many exceptional aspects, there were some notable shortcomings that left me with mixed feelings. First and foremost, I must commend the resort for its overall beautiful location and the excellent level of customer service provided throughout my stay. The staff was consistently attentive, accommodating, and friendly, which contributed significantly to the overall positive atmosphere. However, the highlight of my visit was meant to be a romantic birthday dinner, and it was during this experience that Royalton Grenada fell short of expectations. I had high hopes for the evening, as I had planned to celebrate a special occasion Unfortunately, the dinner did not live up to its promise.
The disappointment began with the food which arrived about 45 minutes after arriving. Pretty lengthy wait for a pre-ordered thinly cut steak and overcooked lobster tail. I was looking forward to a ribeye steak but was served what could only be described as a skirt steak and this unexpected discrepancy was disappointing.
However, it's worth noting that the resort's management, led by Christopher, was responsive to my concerns. They promptly discounted the meal and ensured that I felt heard and valued. Although the food was not delicious the staff provided service beyond expectations.
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