智選假日套房飯店特洛伊(Holiday Inn Express & Suites Detroit North - Troy)

Check in was quickly and smooth, our room was a little bit dated (90’s style), but that was not a problem because was very clean and the beds are ultra comfy. I kind of like the 90’s layout because rooms are really spacious. We had an amazing full hot breakfast. Overall wonderful experience.

Booked and paid through *******. Got a confirmation from ******* and when I arrive at Holiday Inn Express in Troy at 6 pm they told everyone waiting in line to check in that they have no rooms available and most everyone in line including me had already paid and received a confirmation for 2-25-23

The guest under us kept complaining about noise and beating on their ceiling(our floor) and it was not even us. The feont desk did not queation us just kept twlling us to keep the noise down. All the while it was the people next to us alamming doors, running up and down tje hallway and screaming. We have infant and toddler and they kept disturbing them while banging on our floor calling our room and knocking at our door. I could not stay there another night even tho oir power was out still at home we packed up all our kids and went to another hotel.

What l like about the property was the convenient of selection of restaurants to choose from and the fact that Walmart and Target were closed by. In addition the property was located in a safe area.

When we arrived. The manager was there coming from the back with hi young daughter. She was maybe 6-7. He says, I will be right back to assist you, wife was in the back, he left the front desk for about 7-8 min to take towels I assume to the pool area.

I was never able to check in, due to they informed me when i returned that they were full. But I had a reservation and spoke to someone at the front desk prior to check in due to need for special pillows

Staff was awesome and worked hard. But the pool was in rough shape. The liner was coming off and it needed attention. The room was clean but the bath room was sorta clean.

The beds were unbelievably comfortable. The pool was warm. Good options in the fitness room. Breakfast was hot and fully stocked all morning. Check-in was fast and easy.

Could use some updating in the rooms. Overall felt clean, but the tub didn’t drain while showering, there were wrappers under the couch when we pulled out the bed, and the trim was falling off in places. Pool was warm and clean. Breakfast was great. Very easy on and off I-75.