希爾頓歡朋飯店-特洛伊(Hampton Inn Troy)

Room was not as clean as I think it should be. Difficult to get code for internet, had to go out to desk !! Ugh. Pool was not working. Bathroom sink spigot made horrible noise when trying to use cold water. Buffet was less than wonderful. Cold eggs and sausage. Only two of each left. Was not refilled. Decaf coffee was good but almost empty. Got two cups out. Told girl at desk that it was empty. She was not pleasant. Took coffee carafe and didn’t replace. Obviously no one was restocking the buffet. Asked the dark haired at girl at the front desk if we got a discount for pool not work. She said NO !! I asked for manager, of course they were not available. For the price we paid, we should not have these problems!! Hampton hotels used to be night to stay at. This is second hotel we have had issues with poor management

Very nice and remodeled hotel. Only disappointment is 1 ice machine worked and was located on the 3rd floor. We stayed in the first floor. Quite an inconvenience.

I like the service and the foods. The staff was very friendly and nice. The place was unique because of the quality of the service.

Came in town for a friends wedding and wanted somewhere with a pool and complimentary breakfast in the morning. They had both. Staff was very welcoming, room was clean, pool was great, and breakfast was good. I would definitely stay here again.

Still remodeling and we were assigned a room that was not cleaned. All was OK after getting a 2nd room assigned.

Construction going on that started prior to 7 AM. Cable wasn’t working. Smoke alarms started malfunctioning at 3AM so they went off every15- 30 minutes and were still malfunctioning when I left at 6. The front desk staff was obviously frazzled so they curtly told me they couldn’t give me credit since I booked through *******.

Tv didn’t work properly. Sink was clogged and full of dirty water which was there the moment I checked in and never drained. Called front desk. No resolution offered. Also informed again at check out. “Sorry” was all I received. Stay elsewhere

Booked a stay back in November and when we arrived we learned the hotel was under renovation and there was no notice of this, seemingly a third of the parking was blocked by construction equipment, there were no working ice machines available and in the room the mini fridges had been removed, while the staff couldn’t control this and It would’ve been nice for some sort of notice to this the staff were still friendly as could be and amazing to every degree

I had 7 rooms at this location.... experiences ranged from OK to TERRIBLE! This property is undergoing renovations, I was unaware until we arrived. A few of the rooms were ok, my room smelled like a workout area. My bosses room was located on the 2nd floor which was in complete shambles. He thinks he may be the only person on that floor and the construction workers apologized to him. The worst however is that one of my co-workers rooms had bed bugs. This was confirmed after a trip to her DR. after she arrived home. This was completely unexpected from a Hampton Inn.