We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!
Perfect for a short getaway in mundane Trouville-sur-Mer. Super-friendly staff, always helpful with suggestions on sightseeing, restaurants, etc. Nicely decorated rooms and common area. Rainfall shower, comfy king bed, downlighting. Good vibes from the moment you walk through the door
We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.
Excellent breakfast buffet with a large selection of sweet and salty food. Location is great within walking distance to everything. The rooms cleanliness is doubtful. There's no separate bathroom which is really strange. The shower is in the hallway of the room. There's a sliding door that separates the room from the toilet but it's difficult to close and doesn't isolate any sound or light. Not good at all if you're traveling with friends or family. Never seen any room like this before. Poor design.
Clos Savignac提供給探索這座城市的旅客一個理想之地。 在濱海特魯維爾對於商務旅客或休閒旅行的人來說,Clos Savignac提供了舒適的住宿。 飯店位置方便,距離TROUVILLEDEAUVILLE站只有900m,聖加迪恩機場只有7km。 附近的Promenade du quai de la Touques,Deux belvédères face à la mer和KonfiKlub都可以讓你增添旅行的色彩。 閒暇時,客人可以探索飯店的周邊環境。 這間濱海特魯維爾飯店在網站上提供了停車場。 這家飯店從未有過沉悶的時刻,我們的客人表示設施非常好。
訪訪客用戶2022.04.30
Beautiful quiet residence overlooking the valley - well appointed apartment - nice little terrace. To go to and from the city center on foot, you have to take into account the steep slope (not very practical for a stroller because the sidewalks are too cr